We are unable to authorize your card. Please add another billing method or contact your issuing bank

[485619a4]

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

[NikolaS]

Hi Fairuz,

I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding.

Please contact your card-issuing bank to confirm if they allow recurring transactions on your debit cards as Upwork payments are classified as ‘recurring’.

[joe_martin_2001]

Hi. I am unable to add my VISA card to billing method. How can I resolve the issue? 

[g_vasilevski]

Hi Sardorbek,

Are you receiving any errors on your end? If yes, please share the text of the error with me here. Thank you.

[c4212d00]

Hi team upwork,
Facing the issue of billing from Mastercard that "We are unable to authorize your card. Please add another billing method or contact your issuing bank"

[BojanS]

Hi Ghulam,

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

Let us know if the issue persists.

Thank you.

[dc51a757]

hello guys..

i have the same issue as well

please help !!

[g_vasilevski]

Hi Creative,

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[eltonluz]

Im having the same issue, I need some help

[anoop01kamboj]

@Goran V

Do you have another answer for that?

I saw you are tying same copy-paste answer for all.

[g_vasilevski]

Hi Sanjeev,

Just to clarify, the answer you`re referring to is our troubleshooting steps.
If you`re experiencing any problems on your end, feel free to share more details with me here or via PM (click on my name). Thank you.

[johnraves23]

Please help I have the same problem. I am currently unable to add a billing method to my upwork. I have tried debit card and paypal and still says "We are unable to authorize your card. Please add another billing method or contact your issuing" please help.

[AleksandarD]

Hi John Raves,

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods.

Thank you.

[f017697b]

Hello, 

I am also unable to buy connects using my MasterCard. Upwork is throwing an error that my MasterCard could not be authorized even though it works for other websites. Please help me to buy connects kindly. 

[AndreaG]

Hi Usama,

It looks like the charge on your card is getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[veridicusz]

Hello sir. ! I am also facing the same problem. I am trying to add my debit card in billing method but upwork is unable to authorize my card. Please help me with my concern.

Regards, Almirah.

[JoanneP]

Hi Almirah,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[94harisrana]

I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank." 

I tried two valid debit mastercards. Kindly help me resolving the issue.

[AleksandarD]

Hi Rana,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[khalid-husnain]

Hi!
I am facing the same problem. Please can you help? I am receiving this message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I have contacted my bank they say everything is working at their end.

[g_vasilevski]

Hi Husnain, 

Our team will reach out to you via ticket as well and assist you further with your billing method. Thank you.

[rupalisharma81]

Please help me. I need to buy the connects but I am not able to add my card.I don't know how to generate the ticket to talk to support.

**Edited for community guidelines**

[47439e74]

I want to buy connects. I am trying to add Visacard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

[JoanneP]

Hi Mirza,

I checked your account, and I saw that you have already created a support ticket regarding this issue. One of our team members has updated your ticket to assist you further. Feel free to respond to the ticket if you have any questions, and the agent will be happy to assist you further. Thank you.

[1317a53e]

I want to upgrade membership. I am trying to add mastercard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

[g_vasilevski]

Hi Farhan,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.