Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

We are unable to authorize your card. Please add another billing method or contact your issuing bank

Moderator
Goran V Moderator Member Since: Mar 24, 2017
211 of 218

Hi Hriday,

 

I checked your account and can confirm that your ticket is not closed. Our team has already posted an update on your ticket with number 30111139. Thank you.


Untitled
Active Member
Hriday K Member Since: Nov 2, 2020
212 of 218

Please can give me that ticket link?

Cz I have two tickets -

One is close closed by your stuff  #30109198

Another don't get any response #30110980

Moderator
Goran V Moderator Member Since: Mar 24, 2017
213 of 218

Hi Hriday,

 

You can access your ticket section directly from this Link and follow up on each of your tickets. Thank you.


Untitled
Active Member
Hriday K Member Since: Nov 2, 2020
214 of 218

Thank you so much dear Smiley Happy

Active Member
Ismail D Member Since: Nov 27, 2020
215 of 218

Hi, 

 

I am also getting same error. I tried three cards but getting same error. please help me to out this. I want to buy connects.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
216 of 218

Hi Ismail,

 

Please check our accepted billing methods Here and make sure that you`re adding an accepted billing method. Thank you.


Untitled
Active Member
Success W Member Since: Jan 6, 2021
217 of 218

Hello, I am having the same issue with two different cards. what might be the issue

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
218 of 218

Hi there,

 

You need to check with your bank for more information on why the charge was declined. In the meantime, feel free to check out this help article to learn more about acceptable billing methods.

 

Thank you.

~ Aleksandar
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS