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Priyank's avatar
Priyank K Community Member

We are unable to authorize your card. Please add another billing method or contact your issuing bank

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

384 REPLIES 384
Musawir's avatar
Musawir H Community Member

Hi,

 

I have same problem here.

I can't add a billing method. i can't add my Visa Debit Card.

 

It Says :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

Regards, Musawir

Joanne's avatar
Joanne P Moderator

Hi Musawir and Abdur, 

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Cris's avatar
Cris P Community Member

Hi Upwork team,

I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said: 

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please help me on this. Thank you.
Karam's avatar
Karam M Community Member

I'm also facing the same error. 
Can any one help me.


Last time i've used this card to purchase connects and after few days i want more connects and when i try to purchase it from the same card i've used last time  They are showing the error:
We are unable to authorize your card. Please add another billing method or contact your issuing bank

Aleksandar's avatar
Aleksandar D Community Manager

Hi Karam,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Ahmed's avatar
Ahmed N Community Member

Hi. i have the same issue. I am unable to add a billing method. I am using the same master card on other sites. please help

Goran's avatar
Goran V Retired Team Member

Hi Ahmed,

 

I checked your account and I can see that you will need to verify your billing method. You should find 2 small charges on your bank statement, please enter these 2 charges to complete the verification.
Once this is completed, the charges will be refunded back, and your billing method will be verified. Thank you.

~ Goran
Upwork
Anirudh's avatar
Anirudh S Community Member

Hi Goran !

I'm trying to add a billing method but I'm getting this error :

 

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

My card is set up for all kinds of transactions, I've cross checked with the bank.

 

Thanks,

-Anirudh

Aleksandar's avatar
Aleksandar D Community Manager

Hi Anirudh,

 

One of our team members will reach out to you directly via a support ticket to assist you further with your billing method.

 

Thank you.

~ Aleksandar
Upwork
Semistan's avatar
Semistan H Community Member

I also get same problem
Goran's avatar
Goran V Retired Team Member

Hi Semistan,

 

Our team will reach out to you via ticket as well and will assist you further with your billing method. Thank you.

~ Goran
Upwork
muhammad's avatar
muhammad t Community Member

I also having the same issue. try credit card of different banks which are working fine for other transactions but facing mentioned issue here. Please let me know how I resolve this authorization issue.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Muhammad,

 

Please check with your bank for more information on why the specific charge was declined. You can also out this help article to learn more about acceptable billing methods for purchasing Connects.

 

Thank you.

~ Aleksandar
Upwork
Rupal's avatar
Rupal T Community Member

I am unable to set billing method to buy connects. I have entered all the csrd details correctly and followed complete process but at the end i received msg saying that unable to authorise your card. I contacted my bank and they said all is okay with my card.
Goran's avatar
Goran V Retired Team Member

Hi Rupal,


Just to confirm, did your bank confirmed that your account is enabled for international charges as well? Thank you.

~ Goran
Upwork
Rupal's avatar
Rupal T Community Member

No I did not ask that.
Vijay's avatar
Vijay K Community Member

I'm facing this issue can one help me.

We are unable to authorize your card. Please add another billing method or contact your issuing bank?

 

Joanne's avatar
Joanne P Moderator

Hi Vijay,

 

I checked, and it looks like the transaction was declined by your bank. Please reach out to them so that they can assist you further. Thank you. 

~ Joanne
Upwork
Ngala's avatar
Ngala H Community Member

We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Please help i am trying to add this method to my client account
Bojan's avatar
Bojan S Community Manager

Hi Ngala,

 

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.

~ Bojan
Upwork
Ngala's avatar
Ngala H Community Member

 Hi Mr.Bojan,

The issue is persisting please help

Goran's avatar
Goran V Retired Team Member

Hi Ngala,

 

I would suggest checking with your bank if your account is enabled for international charges or adding another Billing method. Thank you.

~ Goran
Upwork
Honey's avatar
Honey S Community Member

Trying to add a billing method.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Nikola's avatar
Nikola S Moderator

Hi Honey S,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method. You can access your ticket here.

 

 

~ Nikola
Nauman's avatar
Nauman I Community Member

I am trying to add the billing method to buy some connects but it show's the same error mentioned in the subject can you please help me with this.

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