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We are unable to authorize your card. Please add another billing method or contact your issuing bank

Moderator
Avery O Moderator Member Since: Nov 23, 2015
91 of 218

Hi Hiralal, 


I'm sorry for the confusion this has caused. I would like to confirm that these to charges are verification charges on your credit card. You will need to verify these amounts on your Upwork account before you can use your credit card as a billing method. You may read more about it here for more information. 

 

I will go ahead and share your account information and these screen grabs with the Customer Support Team so that they can reach out to you to assist you further.


-Avery
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Active Member
Nizam U Member Since: May 26, 2019
92 of 218

I am using  a visa card and iam getting similar meaasge when i trying to buy more connects it says"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Moderator
Goran V Moderator Member Since: Mar 24, 2017
93 of 218

Hi Nizam,

 

One of our Customer Support agents will reach out to you via ticket as soon as possible and assist you further. Thank you.


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Active Member
Rida Z Member Since: Jul 4, 2018
94 of 218

I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

I have visa debit card. Also, I have been receiving my payments directly into my bank and had no issue before. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now? 

Active Member
Rida Z Member Since: Jul 4, 2018
95 of 218

I want to buy connects. I am trying to add mastercard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

Active Member
Rida Z Member Since: Jul 4, 2018
96 of 218

when i add my any visa and master card for buy connects or upgrade the membership it shows we are unable to authorize your card. Please add another billing method or contact your issuing............. Kindly tell me how to fix it

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
97 of 218

Hi Rida,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Mary Joy C Member Since: Mar 4, 2020
98 of 218

I tried to attach my card as well but still the same issue, it won't allow me to attach it.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
99 of 218

Hi Mary Joy, 


I checked your account and can confirm that the transaction didn't go through. If you believe there is a mistake, please contact your issuing bank directly for more information on why this is the case. 

In the meantime, please add an alternative billing method so that you can upgrade your membership plan. 


-Avery
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Active Member
Hadiqa R Member Since: Mar 15, 2020
100 of 218

I also have this same issue while my bank says they have activated my online session.

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