Jun 25, 2018 05:14:32 AM by Priyank K
Oct 2, 2019 09:07:07 PM by Avery O
Hi Hiralal,
I'm sorry for the confusion this has caused. I would like to confirm that these to charges are verification charges on your credit card. You will need to verify these amounts on your Upwork account before you can use your credit card as a billing method. You may read more about it here for more information.
I will go ahead and share your account information and these screen grabs with the Customer Support Team so that they can reach out to you to assist you further.
Feb 6, 2020 11:07:06 AM by Rida Z
I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I have visa debit card. Also, I have been receiving my payments directly into my bank and had no issue before. This is the first time I am trying to add connects by letting upwork charge from the same account. Why is this happening now?
Feb 6, 2020 11:20:58 AM by Rida Z
I want to buy connects. I am trying to add mastercard as billing method. I saw following error :
"We are unable to authorize your card. Kindly contact with your Issuing Bank."
I contact with my bank and use same card on other websites , it is working well.
Kindly help me to resolve this issue so I can buy more connects to work.
Feb 6, 2020 11:58:44 AM by Bojan S
Hi Rida,
We'll have one of our agents reach out to you via a support ticket to assist you with this concern.
Thank you for reaching out to us.
Mar 4, 2020 03:28:13 PM by Mary Joy C
I tried to attach my card as well but still the same issue, it won't allow me to attach it.
Mar 4, 2020 08:07:47 PM by Avery O
Hi Mary Joy,
I checked your account and can confirm that the transaction didn't go through. If you believe there is a mistake, please contact your issuing bank directly for more information on why this is the case.
In the meantime, please add an alternative billing method so that you can upgrade your membership plan.
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