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Priyank's avatar
Priyank K Community Member

We are unable to authorize your card. Please add another billing method or contact your issuing bank

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

384 REPLIES 384
Pradeep's avatar
Pradeep H Moderator

Hi Zeeshan,

 

Thank you for your message. I am sorry to hear about the trouble with your billing method. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you

Pradeep

Saad's avatar
Saad A Community Member

I have same problem here.

I can't add a billing method. i can't add my Visa Debit Card.

 

It Says :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Nikola's avatar
Nikola S Moderator

Hi Saad,

 

I checked and it looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

~ Nikola
Ahmed's avatar
Ahmed A Community Member

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

getting this error when going to buy connects with master card

Pradeep's avatar
Pradeep H Moderator

Hi Ahmed,

 

Thank you for your message. I am sorry to hear about the issue while purchasing Connects. Could you please contact your card issuing bank to check your limit and permission to use your card for international transactions? You may also try again using a different card. Feel free to message us if you need further assistance. 

 

Thank you

Pradeep

Muhammad Talha's avatar
Muhammad Talha A Community Member

Hi I'm getting this error and my bank has online enabled
 
We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Avery's avatar
Avery O Community Manager

Hi Muhammad Talha, 


I checked your account, and I can see that the bank rejected your transaction. Please check this with your local bank to be assisted further regarding your concern. 


~ Avery
Moaz's avatar
Moaz A Community Member

*problem was solved longtime ago*
Sarah's avatar
Sarah S Community Member

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue please

Nikola's avatar
Nikola S Moderator

Hi Sarah,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
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