We are unable to authorize your card. Please add another billing method or contact your issuing bank

[Aleksandar D]

Hi John Raves,

I checked your account and can confirm that the bank declined this transaction. For more information, please contact the local bank directly. Check out this help article to learn more about acceptable billing methods.

Thank you.

[Almirah M]

Hello sir. ! I am also facing the same problem. I am trying to add my debit card in billing method but upwork is unable to authorize my card. Please help me with my concern.

Regards, Almirah.

[Joanne Marie P]

Hi Almirah,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Rana Muhammad H]

I am unable to buy my connects as every time I try to, I get this message, "We are unable to authorize your card. Please add another billing method or contact your issuing bank." 

I tried two valid debit mastercards. Kindly help me resolving the issue.

[Aleksandar D]

Hi Rana,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Husnain K]

Hi!
I am facing the same problem. Please can you help? I am receiving this message: "We are unable to authorize your card. Please add another billing method or contact your issuing bank." I have contacted my bank they say everything is working at their end.

[Goran V]

Hi Husnain, 

Our team will reach out to you via ticket as well and assist you further with your billing method. Thank you.

[Rupali S]

Please help me. I need to buy the connects but I am not able to add my card.I don't know how to generate the ticket to talk to support.

**Edited for community guidelines**

[Mirza Z]

I want to buy connects. I am trying to add Visacard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

I contact with my bank and use same card on other websites , it is working well.

Kindly help me to resolve this issue so I can buy more connects to work.

[Joanne Marie P]

Hi Mirza,

I checked your account, and I saw that you have already created a support ticket regarding this issue. One of our team members has updated your ticket to assist you further. Feel free to respond to the ticket if you have any questions, and the agent will be happy to assist you further. Thank you.