We are unable to authorize your card. Please add another billing method or contact your issuing bank

[Adeel P]

Joanne,

They replied to me for ID verification, which I already did in October, with VIdeo and Documents, but still I did it yesterday again, and I have no idea what happened now,

Because in my profiles settings page, ID verification is still showing old verifications performed in October and September.

[Aleksandar D]

Hi Adeel,

As part of our ongoing work to keep the Upwork marketplace a secure place for freelancers and clients, verification is sometimes required more than once. We do try to avoid doing this repeatedly and apologize for the inconvenience it may cause. Please, follow the link to connect with our team and complete your verification.

Thank you.

[Rupali S]

I want to buy connects but when I am trying to add my debit cards then it shows me the error "You are not able to authorize your card". I hereby attached the screenshot of issue. Kindly check and help me to resolve this issue.

**Edited for community guidelines**

[Bojan S]

Hi Rupali,

We'll have one of our agents reach out to you via a support ticket to assist you with adding your billing method. 

Thank you for reaching out to us. 

[Mary Michael C]

I am trying to buy connects. Im getting this error when entering my debit card information. What should I do?

[Joanne Marie P]

Hi Mary Michael,

One of our team members will reach out and assist you directly via a support ticket. Thanks!