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We are unable to authorize your card. Please add another billing method or contact your issuing bank

1317a53e
Active Member
Farhan A Member Since: Feb 4, 2020
41 of 237

I want to upgrade membership. I am trying to add mastercard as billing method. I saw following error :

"We are unable to authorize your card. Kindly contact with your Issuing Bank." 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
42 of 237

Hi Farhan,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


Untitled
musawir75
Active Member
Musawir H Member Since: Dec 29, 2018
43 of 237

Hi,

 

I have same problem here.

I can't add a billing method. i can't add my Visa Debit Card.

 

It Says :

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

 

Regards, Musawir

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
44 of 237

Hi Musawir and Abdur, 

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!


-Joanne
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crisxoxo
Active Member
Cris P Member Since: Mar 31, 2020
45 of 237

Hi Upwork team,

I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said: 

"We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Please help me on this. Thank you.
karammustafa
Active Member
Karam M Member Since: Mar 3, 2020
46 of 237

I'm also facing the same error. 
Can any one help me.


Last time i've used this card to purchase connects and after few days i want more connects and when i try to purchase it from the same card i've used last time  They are showing the error:
We are unable to authorize your card. Please add another billing method or contact your issuing bank

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
47 of 237

Hi Karam,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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ahmed_nawaz_khan
Active Member
Ahmed N Member Since: Nov 10, 2018
48 of 237

Hi. i have the same issue. I am unable to add a billing method. I am using the same master card on other sites. please help

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
49 of 237

Hi Ahmed,

 

I checked your account and I can see that you will need to verify your billing method. You should find 2 small charges on your bank statement, please enter these 2 charges to complete the verification.
Once this is completed, the charges will be refunded back, and your billing method will be verified. Thank you.


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0bff64e4
Active Member
Semistan H Member Since: Jun 12, 2020
50 of 237
I also get same problem