We are unable to authorize your card. Please add another billing method or contact your issuing bank

[Ngala H]

 Hi Mr.Bojan,

The issue is persisting please help

[Goran V]

Hi Ngala,

I would suggest checking with your bank if your account is enabled for international charges or adding another Billing method. Thank you.

[Honey S]

Trying to add a billing method.
We are unable to authorize your card. Please add another billing method or contact your issuing bank.

[Nikola S]

Hi Honey S,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further with adding a billing method. You can access your ticket here.

[Nauman I]

I am trying to add the billing method to buy some connects but it show's the same error mentioned in the subject can you please help me with this.

[Nikola S]

Hi Nauman, 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[Riya P]

"We are unable to authorize your card. Kindly contact with your Issuing Bank."
How to solve this problem? I am using my icici bank mastercard. Please help i want to pay a freelancer

[Bojan S]

Hi Riya,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[Aswini B]

Hello Team Upwork,

I am unable to buy connects for my agency account as it is showing the error page. I have only one paying method. I have removed all caches and tried doing it but the same error message pops up. My card works fine on other websites. Please help.

Regards,

Aswini Bajaj

[Joanne Marie P]

Hi Ashwini,

I checked, and it looks like the decline error is from your issuing bank. You may want to reach out to them regarding this so that they can on the specific decline error.