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We are unable to authorize your card. Please add another billing method or contact your issuing bank

e8cd6563
Active Member
Prashant S Member Since: Jun 17, 2020
71 of 242

Same issue while trying the update the billing method. Requesting for a quick response.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
72 of 242

Hi Prashant,

 

Could you please try to use this link to see the billing options available to you and add one of those? Let us know if the issue persists. 


~ Bojan
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e8cd6563
Active Member
Prashant S Member Since: Jun 17, 2020
73 of 242
Thanks but I checked those before adding the billing method and also used
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tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
74 of 242

Hi Prashant,

 

I checked your account, and it looks like the decline error was from your bank. You may want to reach out to them so that they can assist you further. Thank you.


-Joanne
Untitled
rakeshkui
Active Member
Rakesh B Member Since: Apr 8, 2019
75 of 242

Hi,

Yes having the same issue while buying connects, please assist me.

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

 

Thanks

Rakesh

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
76 of 242

Hi Rakesh,

 

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

 

Thanks!

~Andrea
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rakeshkui
Active Member
Rakesh B Member Since: Apr 8, 2019
77 of 242

Andrea,

I am not using Credit Card, I am using a Debit card. I discussed to the bank and other online payments are working fine, Please assist me.

 

 

Thanks

Rakesh

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
78 of 242

Hi Rakesh,

 

I'd like to confirm the information that Andrea shared with you. You will need to reach out to you card issuing bank so that they can look into this for you. You may also consider another billing method. If you aren’t able to use a credit card or prepaid card or you don’t have an Upwork balance, in many cases you’ll be able to use PayPal. To see the options available to you, click here.


-Joanne
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ismaildadwad04
Active Member
Ismail D Member Since: Nov 27, 2020
79 of 242
Hi,
if you are using internet banking,
Steps:
1: Go to debit card settings
2: Check international usage is enabled or disabled
3: Please enable international usage
4: and try again.

rakeshkui
Active Member
Rakesh B Member Since: Apr 8, 2019
80 of 242

Thanks, Ismail D

 

I enabled international usage using banking services and it's working fine.

Now, I have new connections.

 

Thanks a lot Smiley Happy

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