We are unable to authorize your card. Please add another billing method or contact your issuing bank

[Rupali S]

I want to buy connects but when I am trying to add my debit cards then it shows me the error "You are not able to authorize your card". I hereby attached the screenshot of issue. Kindly check and help me to resolve this issue.

**Edited for community guidelines**

[Bojan S]

Hi Rupali,

We'll have one of our agents reach out to you via a support ticket to assist you with adding your billing method. 

Thank you for reaching out to us. 

[Mary Michael C]

I am trying to buy connects. Im getting this error when entering my debit card information. What should I do?

[Joanne Marie P]

Hi Mary Michael,

One of our team members will reach out and assist you directly via a support ticket. Thanks!

[Ching Nian H]

the same thing happen to me as well even i try to use another bank card..

[Javed I]

hi good morning , i create a client account and add billing method and now i want to verify my billing method and i am stuck in 3rd step    Amount 1 and Amount 2 please i entered amount1 =1.48 and amount2= 8.52 but show error 

[Goran V]

Hi Javed and Rimsha,

Our team will reach out to you both via tickets as soon as possible and assist you further with your billing methods. Thank you.

[Ayaz H]

When I try to add billing method to buy connects its give me same error "We are unable to authorize your card. Please add another billing method or contact your issuing bank."

I tried two valid credit and debit cards both visa and mastercard but same error.

[Goran V]

Hi Ayaz,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method and with purchasing connects. Thank you.

[Jonathan M]

I am having the same problem when adding payment information to get paid. I am getting the error in the photo attached (I removed my info before taking the picture). Can someone help me?