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We are unable to authorize your card. Please add another billing method or contact your issuing bank

kumaillakhani
Active Member
Kumail Raza L Member Since: Oct 6, 2015
81 of 242

I am trying to update my membership plan. When I am add payment method I am getting this error (screenshot attached). I have contacted with the issuing bank also they said your card is working at our end please cordinate with your merchant where your are charging your card.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
82 of 242

Hi Kumail Raza,

 

A member of the team has reached out to you already regarding this concern. You should also be able to access the ticket directly here.

 

Thank you!


~ Bojan
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d3b0adb8
Active Member
Abdur R Member Since: Mar 29, 2020
83 of 242

Hello,

I have the same issue I can't send a job offer to the freelancer its very much annoying that I tried 10 times to send the offer but the payment method declined I used a Visa card although it says that your primary billing method is added successfully. But when I proceed to hire the freelancer it gives the error. Please resolve this issue ASAP.

ABhiretwo.png

mumairabdullah
Active Member
Muhammad Umair A Member Since: Jun 1, 2020
84 of 242
Dear Kumail and all others,
We all have same issues and this is very clear that all banks have no issues. As per banks customer service it is sure that this is at upworks end. But unfortunately all members said that wait n watch. I am sitting and waiting for' the connects to send proposals.
Kindly lets all make a request to upwork team that sort this out on priority.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
85 of 242

Hi Muhammad,

 

Just to confirm, our team has already reached out to you via ticket to assist you further with purchasing connects. You can access your tickets on this Link, thank you.


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4e7ce8fd
Active Member
Arriane B Member Since: Feb 5, 2020
86 of 242

Hi, sorry to but in but I have the same issue. So, I was able add the details but when I enter it theres an error message. Your card is restricted by your card issuer and cannot be used at Upwork. Please add another billing method or contact your issuing bank. and bank said its okay to use. Can you please help me?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
87 of 242

Hi Arriane,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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crisxoxo
Active Member
Cris P Member Since: Mar 31, 2020
88 of 242

Hi Upwork team,

I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said: 

We are unable to authorize your card. Please add another billing method or contact your issuing bank.
Please help me on this. Thank you.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
89 of 242

Hi Cris,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.


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asif_laghari
Active Member
Asif A Member Since: Jul 14, 2019
90 of 242

card payment page is unable to load

 

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