We are unable to authorize your card. Please add another billing method or contact your issuing bank

[Aleksandar D]

Hi Arriane,

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[Cris P]

Hi Upwork team,

I am new to Upwork and want to purchase connects for me to able to submit my proposal. When I entered all the details on my debit mastercard, it said: 

We are unable to authorize your card. Please add another billing method or contact your issuing bank.

Please help me on this. Thank you.

[Goran V]

Hi Cris,

One of our team members will reach out to you via ticket as soon as possible and assist you further with purchasing connects. Thank you.

[Asif A]

card payment page is unable to load

[Andrea G]

Hi Asif,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

Thanks!

[Safar A]

Thank you so much. I try first direct to purchase plan but I got the message says : we are unable to authorize your card. Please add another billing method or contact your issuir bank. 
Then I just add this card as my Billing method and instantly I sucessfully purchase my plan!

[Desireoluwa F]

i have the same problem please

[Hiralal G]

Hi 

I am trying to add my visa card and it showing  "We are unable to authorize your card. Please add another billing method or contact your issuing"

I tried 2 times to add the card and but card is not added but upwork team deduct the payment 2 times from my account.I have attached screenshot of payment deduction, I am not understood why upwork deducted the payment if I am not hired anyone.

I just setup my acccount. Even I am unable to contact support as well. I am not understood why I am not able to add card. Can you please cnfirm me if card is not added then why upwork deducted the payment from my card. Without notifying me.

[Avery O]

Hi Hiralal, 

I'm sorry for the confusion this has caused. I would like to confirm that these to charges are verification charges on your credit card. You will need to verify these amounts on your Upwork account before you can use your credit card as a billing method. You may read more about it here for more information. 

I will go ahead and share your account information and these screen grabs with the Customer Support Team so that they can reach out to you to assist you further.

[Nizam U]

I am using  a visa card and iam getting similar meaasge when i trying to buy more connects it says"We are unable to authorize your card. Please add another billing method or contact your issuing bank."