We are unable to authorize your card. Please ...

e32ec536 · ‎10-07-2020

I've tried three cards and none of them are being accepted and I'm sure they all work. Can someone please help?

This is the error message I'm receiving:

We are unable to authorize your card. Please add another billing method or contact your issuing bank

JoanneP · ‎10-07-2020

Hi Sudiksha,

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket.

~ Joanne

ac_tech · ‎10-30-2020

hello my clients are also facing the same issue no one can pay me from tomorrow am so worried why all of them cards are not working on my profile

AndreaG · ‎10-30-2020

Hi Hafiz Muhammad Awa,

I'm sorry to hear your clients are having trouble making payments to you. I checked and it looks like you have support tickets regarding this. Please allow some time for our team to review and they will continue to assist you via your ticket.

Thanks!

~Andrea