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We couldn't Process the payment. Please update your payment method...

Hi Upwork Team,
I have recently joined Upwork as a Client to hire someone for my Job. I was asked to add a Valid Payment Method as a Primiary billing option, so as I did! Upwork verified my card and added it in the list of primary payment methods.

I have created a Job post and followed the intructions to hire someone. It was a ll going well until the end of first work week. I got a notification that we couldn't charge your card etc etc. I went to the payments section and saw an amount in USD that has to be paid. I have even tried to pay it manually by Clicking the Pay Now button. But it says in a popup, "We couldn't Process the payment. Please update your payment method etc".

I have contacted my Bank to see if there is an issue on their side, but they said nothing at all! My card is properly working on other sites. I think there is an issue on Upwork's end, can you please help solve the issue.

Looking forward to a positive response,

Best Regards 

Retired Team Member
Retired Team Member

Hi Malik,

We will check this on our end and one of our team members will contact you directly via ticket, thank you.

~ Goran

Thanks for the quick response! I will be waiting for the issue to be solved!

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