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We had a client account but we closed the account, can we back our account?

Active Member
Tuhin H Member Since: Feb 1, 2019
1 of 4

Dear  upwork community members,


How are you ? Hope all you are good. Actually we had a client account. We  have closed the account some days ago probabily(10 days ago). We could not find any option for recover out account. We want to get back our account. It is very important, because we can not add billing method (credit card) on our new account. We used the same billing method on that account. When we are going to add the same billing method on new account the upwork says  "Our records indicate that the payment method entered is already associated with the maximum number of accounts. Please add a different payment method". Please see the attached image. Or tell us can we add this credit card on new account somehow?


Please ask us any question if you have. We are here for getting help. 

Thank you very much all Smiley Happy .




Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 4



I sent you a PM. Thank you!

Active Member
Tuhin H Member Since: Feb 1, 2019
3 of 4

Thank you. The problem has been solved.

Active Member
Mohsin R Member Since: Sep 16, 2015
4 of 4

You need to talk to upwork support about this issue. If your previous client account didn't have an issue with freelancers then they might reactivate it or resolve the conflict.