Weekly hours look paid but are not

[wezodesk]

I have a developer on weekly timesheet. Usually, on Monday morning, there is an invoice, which I pay but there is no invoice this time.

Also, it says that last week's bill is paid - screenshot attached - but that's not the case, there is no matching transaction in Upwork.

Can you look into this please. Thanks.

[petra_r · Accepted solution]

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wrote:

I have a developer on weekly timesheet. Usually, on Monday morning, there is an invoice, which I pay but there is no invoice this time.

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Hourly contracts are charged to clients' payment methods automatically on Monday after noon UTC. That's some 4 hours from now. Just wait a while longer. At this point, the freelancers' work diary is not finalized, so the amount clients will pay has not yet been determined. 

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Also, it says that last week's bill is paid - screenshot attached - but that's not the case, there is no matching transaction in Upwork.

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Ignore that it says that. It "means" that $XXX.XX worth of hours were tracked.

[wezodesk]

Many thanks Petra.

Tony