Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

What happens to the money funded when the offer to the client is withdrawn?

Highlighted
Active Member
Karel P Member Since: Jul 17, 2018
11 of 22

Good morning,

 

Avery thanks for your promt reponse. I should see the funds in my account for the refund within 5 business days ?

Highlighted
Moderator
Avery O Moderator Member Since: Nov 23, 2015
12 of 22

Yes, Karel. It should reflect on your account within 5-business days.


-Avery
Untitled
Highlighted
Active Member
Raghav K Member Since: Jul 31, 2019
13 of 22

Hey Upwork People

 

   I hired a freeLancer and therefore paid some money to be held in escrow. The freeLancer declined the offer. When do I expect to get a refund

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
14 of 22

Hi Raghav,

 

Thanks for reaching out to us. I can confirm that the refund was successful from our end. It should reflect on your account within 5-business days.

 

Thank you.

~ Aleksandar
Untitled
Highlighted
Active Member
Karel P Member Since: Jul 17, 2018
15 of 22

Hello,

 

Avery its been 8 business days and i still haven't receive my  refund. Can you explain why i haven't received my refund because it was to my understanding that  it takes 5 business days to get a refund?

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
16 of 22

Hi Karel, 

 

We'll have one of our agents reach out to you directly and have the issue investigated further.

 

Thanks for your patience.

~ Valeria
Untitled
Highlighted
Active Member
Karel P Member Since: Jul 17, 2018
17 of 22

Hello,

 

 

Can you please advise me what happens when a customer cancels a contract . I have attached a file to show you what the upworker said and proof that he has cancelled the contract. 

 

This is the message i received from the upwork employee

 

This is too much of work for us for $ 100.. If you wanted a template to be followed you should have given us before the start of the project... We are busy to take this project further and spent more time on it... Hence cancelled the project and refunded the amount back to you.

Thank You

Rajesh Ponnan

**Edited for Community Guidelines**

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
18 of 22

Hi Karel,

 

If a freelancer was hired on the contract once you cancel it a refund request will be created for the freelancer. The freelancer will have 7 days to respond on this request, weather to approve the refund or reject it. Once the refund is approved the funds are also reversed back to your account.
If you need help regarding your previous refund request please follow up on your ticket and our team will assist you further. Thank you.


Untitled
Highlighted
Active Member
Rahul R Member Since: Apr 18, 2020
19 of 22

 I have posted a job and hired a freelancer. But he could not do it and did a fake job. Then I witdrew the Job and removed it. But I can not see the amount of $100 that paid through my credit card in my balance. When can I get my money back. Please let me know. 

Highlighted
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
20 of 22

Hi Rahul,

 

Thanks for reaching out to us. I checked and it seems that the refund was already initiated. Please allow up to 5 business days for the refund to reflect on your account.

 

Thank you.

~ Aleksandar
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS