What to do if contract is finished, refund requested and cannot find how to dispute?

[d156ccb7]

I cannot find how to dispute the refund request, function doesn't exist.

I requested a refund from freelancer but he doesn't want to pay back. The contract was on weekly basis pay by hour.

Requested all week's refund and cannot find how to dispute this.

Can you please tell me how to do this?

**Edited for community guidelines**

[BojanS]

Hi Valentin,

Please check this help article for more information about the Refund requests for the Hourly Contracts.

We'll have one of our agents reach out to you directly and advise you further regarding this case.

Thank you for reaching out to us! 

[d156ccb7]

I already checked this article and did request a refund but cannot dispute the request. The only thing I don't understand that I suppose to wait 180 days?

[BojanS]

Hi Valentin,

I checked and I see that your ticket has already been escalated to our Mediation team. They will review and respond to the ticket within 3-4 business days and assist you with the dispute process.

Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, in order to keep all the information in one place. 

Thank you!