Dear Upwork people,
Our company's financial department just checked the transactions in our bank account and saw that on June 8th there are two payments of the same amount of money with two different Ref IDs.
So, I just wanted to confirm there isn't a mixup - they're worried that there's a problem with the card. However, I believe that the account is charged every time we send a proposal and the money is released to escrow (not whenever the milestone is approved and the author actually gets paid).
Is that correct?
On June 8th you funded one milestone and released it to the freelancer, then you funded the next milestone for the same amount on the same contract and that money is still in Escrow. So your card was charged for both milestones on June 8th but only one of them was released to the freelancer. You can go to your Reports> Transaction History to check your transactions and the amount of money in Escrow.