Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

When would i get my refund?

achareorock
Ace Contributor
Achare ashurock J Member Since: Apr 1, 2019
1 of 10

Hello, please I got a refund from freelancer because he could no longer do the job.it's been more than 5 days and the refund still has not arrived.

I have many other refunds am waiting for, but don't know when they will arrive.

So please can someone check how many refunds am I expecting and their various dates of arrival.

Thanks.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
2 of 10

Achare ashurock J wrote:

I have many other refunds am waiting for, but don't know when they will arrive.


It is very worrying to see a "client" write that...

How come you ask for "many refunds" from your freelancers?

achareorock
Ace Contributor
Achare ashurock J Member Since: Apr 1, 2019
3 of 10

I noticed you got a very provocative way of answering to people's worries without even knowing what's going on. This is the second time you're doing this.

If you can't be polite like upwork is, don't reply.

I think you are not forced to.

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
4 of 10

re: "I have many other refunds am waiting for, but don't know when they will arrive."

 

Petra makes a good point.

If you are a client and you are waiting for many refunds, then it means you are using Upwork incorrectly.

 

Don't take this as a "negative" comment or a criticism. Take this as an opportunity to learn how to use the Upwork system more effectively.

 

The "refund" mechanism at Upwork is intended to be used by freelancers who realize that they can not povide you with the work that they had committed to provide you with. This is associated with fixed-price contracts. Typically this would only be used in unexpected situations, such as if the freelancer is hospitalized. If you are regularly hiring freelancers who are committing to work that they can't follow through and actually do, then it is likely there is room for improvement in your hiring practices.

 

Can you tell us more about what led you to being in a situation where you are expecting refunds?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
5 of 10

Hi Achare,

 

I shared your request with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further. You will be able to access your ticket on this page.

 

~ Nikola

Untitled
achareorock
Ace Contributor
Achare ashurock J Member Since: Apr 1, 2019
6 of 10

Thanks.

What if the contract is withdrawn like Just 5 minutes after.

Will the 5 days security still be needed?

Or will the funds come back immediately?

prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
7 of 10

re: "What if the contract is withdrawn like Just 5 minutes after. Will the 5 days security still be needed? Or will the funds come back immediately?"

 

The speed with which an offer is withdrawn will not make a difference.

 

If you are having difficulties with the fixed-price contract model, you may want to hire using hourly contracts for now. The hourly contract is more flexible, and doesn't tie money up. For example, if you hired a freelancer with an hourly contract, and then five minutes after the freelancer agreed to the offer, it becomes apparent that the freelancer will not be able to do the work, or if you decide that you don't want to work with the freelancer, then you can close the contract. There won't be any money tied up in escrow. There will be no need to wait for a refund.

 

There is always risk to the client inherent with a fixed-price contract. What if the freelancer decides to NOT issue a refund? That further ties up escrow money. It might even be impossible to get the money back. But with an hourly contract, as a client I can just end things unilaterally. I don't need to ask for a freelancer's "permission" to get my money back if they don't do anything.

I'm not telling any client that they shouldn't use fixed-price contracts. I'm just pointing out that there are disadvantages as well as advantages, and clients should understand what the rules and mechanics are.

achareorock
Ace Contributor
Achare ashurock J Member Since: Apr 1, 2019
8 of 10

Thanks for your reply, actually, am a freelancer and just started as a client and have this assignment at school I need help with.

So I am asking now to know more.

What if the client did not accept the offer in the first place and then its withdrawn, will it still need 5 days security?

Thanks.

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
9 of 10

Hi Achare,

 

Refunds can take 2-5 business days to be credited to your bank, regardless of the duration of the contract. Please let us know if you need any further assistance.

 

Thanks!

~Andrea
Upwork
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
10 of 10

re: "Thanks for your reply, actually, am a freelancer and just started as a client and have this assignment at school I need help with. So I am asking now to know more. What if the client freelancer did not accept the offer in the first place and then its withdrawn, will it still need 5 days security?"

 

If you fund esrow, then it is going to take 2 to 5 business days for the money to get back to you.

 

I think it is great that you want to hire Upwork freelancers as tutors.

 

But as a practical matter, you are talking about an hourly contract. (Not fixed-price.)

TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS