Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Where to find account balance and credits

citylife2009
Active Member
Robert J Member Since: Jun 3, 2017
1 of 15

Please tell me where to find account balance and credits. Thank you! 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 15

Hi Robert,

When you go to Reports at the top of the page select Transactions. Here on the right side you will see your current balance, and how much funds are credited to active contracts. You will have a detail table of all of the transactions also. 


Untitled
36746e3e
Active Member
Sunil K Member Since: Jan 31, 2019
3 of 15

Hello

 

I have balance in my freelancing account near about 124 $ and I want to hire some freelancer with my client account (email id is same for both account).

 

So How I can use the current balance to pay the freelancer

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4 of 15

Hi Sunil,

 

Thanks for reaching out to us. Unfortunately, you can't use your Upwork balance to hire a Freelancer on your Client's account. You may want to follow up on our help article regarding Billing methods.

 

Thank you.

~ Aleksandar
Untitled
doneca777
Active Member
jesleen e Member Since: Dec 3, 2020
5 of 15

I have two active contracts...but why is one not showing up in the transaction section? It is a hourly pay contract

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
6 of 15

Hi Jesleen,

 

I checked and it looks like the funds for the previous week are in the "In Review" tab of your Reports page. This represents hours logged last week that are now under review by your clients. Clients have 5 days to review your work diary. After that, the funds move to 'Pending' tab that represents the standard security hold period in which funds cannot be withdrawn. Please note that hourly payments are in the security period from the time the client review ends on Friday to when the funds are released on Wednesday. You can check this help article for more information.

 

If however, you were referring to your 'Work History', please note that only jobs on which payment has been processed are displayed on freelancer's profile.

 

Thank you.

~ Aleksandar
Untitled
citylife2009
Active Member
Robert J Member Since: Jun 3, 2017
7 of 15
Hi. Thanks for the response. I was granted a $100.00 credit. I don't see the balance of said credit. I am not in a position to check my bank account to see if the funds are coming out of my bank account.
prestonhunter
Community Guru
Preston H Member Since: Nov 24, 2014
8 of 15

re: "I am not in a position to check my bank account to see if the funds are coming out of my bank account."

 

Learning how to check your bank account balance would be worth your while.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 15

Hi Robert,

I will have one of our team members contact you via ticket/email because of the private and security information involved. Thank you for your patience.


Untitled
a0bc3511
Active Member
T V Member Since: Jun 7, 2017
10 of 15

How do I know if I 'logged' in with the correct referral link in the e-mail to get the credit? I posted a job and hired a contractor. When do i see this credit? Is there some way I can know beforehand before releasing funds?

TOP KUDOED MEMBERS