Feb 20, 2020 12:18:26 AM by Arturo F M
I've checked my financial reports and I see that, after hiring 4 freelancers on fix bid jobs, all charges have been doubled. A $20 job is being charged at $40. A $45 is being charged at $90. Only the bonuses are correct. What gives?
How do I get somebody to resolve this?
Feb 20, 2020 12:23:41 AM by Goran V
Hi Arturo,
Just to confirm, you`re referring to fixed price contracts correct?
Rest assured you`re charged twice for your contracts but 2 transactions are generated. The first one is for when you fund the milestone in Escrow (Escrow funding) and the second one when the payment is approved.
To learn more about transactions for fixed price contracts check out this Help Article. If you have any additional questions, let me know. Thank you.
Feb 20, 2020 12:49:15 AM by Arturo F M
Thank you for your reply, Goran. Yes, I am referring to fixed price contracting. All my charges appear inflated. Divide the totals by 2 and that's what I was supposed to be charged and for me to pay, not twice. Why are the report's totals doubled?
Feb 20, 2020 02:23:03 AM by Goran V
Hi Arturo,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your charges. Thank you.