Why can I not login into upwork under my account any longer?

[cf07901f]

Hi, I had an account under this email address for the last few years though I've barely used it if at all in the last year. I had logged in to check some old messages a few weeks ago and now tried to login and it informed me that my login was incorrect. I ended up creating a new account with the same email address and would love to be able to restore all my old messages I had with freelancers. I'm not sure why my account disappeared. Can anyone advise on this? I had another one too with a similar email address and that's gone too. Please help! Thanks!

[JoanneP]

Hi Carmel,

Could you please confirm the email address that you are referring to so I can look into this for you? Please send it to me via PM by clicking on my name. Thank you.