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edmiidz
Community Member

Why can't Upwork provide better identity handling or merging?

When I try to connect my upwork account to my Google account I get the following error:

 

We can't connect your Upwork account to the Google account you've chosen because it's already associated with another user on our platform.

 

I have both a freelancer account and a client account and also different organization client accounts. I am the same person and I feel like upwork is failing to provide a better user experience by allowing me to use the same identity provider across multiple accounts.

3 REPLIES 3
2a05aa63
Community Member

Are you aware you can only have 1 account (that has a freelancer and client subaccount)?

edmiidz
Community Member

No I'm not aware of that. I never intentionally created two accounts. If I have them, it is a result of poor UX.

BojanS
Community Manager
Community Manager

Hi Nik,

 

I'm sorry to hear about the trouble this caused. We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you. 

~ Bojan
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