Hey, I hired a developer last Friday for my urgent needs and progress has been going very well. Yesterday John told me that his account was temporarily suspnded. I checked everything on his end and we had a video call as well.
All things are good, what's the reason that you suspended John's account?
John is doing a work very well for me and I do want to continue project with his support.
I don't want this gig delayed anymore because I am under a pressure of time crunch due to urgent deadline of project.
Please assure me, restore his account as oon as possible.
I`m sorry about the inconvenience this had cased you. Unfortunately I can't share details for another user with you. But I can confirm that our team has reached out to your freelancer and is assisting them further with their account. Thank you.
Ok but any way that I can contact you and explain the situation more in detail? I don't want any delay on the current project but do not know when your team can contact John and resolve his account quickly. I am really under a time pressure and so much frustrated at this point!