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Re: Why not Upwork accepts prepaid card for the payments?

Community Guru
Shihab-Ul H Member Since: Aug 20, 2016
1 of 37

I having problem with sending payment. Upwork shows me the message like attached image. I want to ask why the not accept prepaid card and also want to know the substitute the other way (credit card should not a substitute) 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
2 of 37

Hi Shihab-Ul H,

 

Upwork only accepts cards that do not require loading. Please check this Help article and note that you can use a credit card or PayPal if it's available.

 

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3 of 37
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Somebody with a prepaid credit card does not look solvent at all and his identity cannot be verified at all.

Community Guru
Preston H Member Since: Nov 24, 2014
BEST ANSWER
4 of 37

As a consumer, I like additional options. So I think it would be great if Upwork would accept pre-paid cards for payment.

 

But they don't.

I don't think they will any time soon.

 

And I don't blame them. It just doesn't seem worth it to them. Because basically clients want to hire freelancers, and freelancers want to log time while working on the client's project. Upwork wants to know that the time will be paid for from the client's credit card or PayPal account. Upwork just can't rely on the pre-paid cards for this enough to make it worth their time.

 

With pre-paid cards, they would be burned too many times. They know that too many times they would be dealing with scammers or people who can't really afford to hire freelancers. (Not you, of course, but other people.)

 

So Upwork disallows pre-paid cards, knowing they make more money this way.

Active Member
Illya K Member Since: May 26, 2017
5 of 37

That's sad. I am a freelancer on Upwork myself and I have positive balance. I live in Ukraine and almost no one has credit cards here, only debit. So, I cannot pay with Payoneer, nor with ukrainian card.... and even not with my balance.

So, how can I hire another freelancer?

Highlighted
Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
6 of 37

Hi Illya,

 

The only way to hire a freelancer would be to add a proper credit card as your billing method.

Active Member
Sergii S Member Since: Nov 8, 2017
7 of 37

Why not make a possibility to add a money on a balance in account upwork and use this money as a guarantee? 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
8 of 37

Hi Sergii, 

 

Upwork accounts aren't and can't be used as bank accounts, and there are specific legal requirements they are subjected to.

Active Member
Sergii S Member Since: Nov 8, 2017
9 of 37

You can make no real money, you can use "Points", which possible to buy and convert to the real money after or spend on payment of free-lance services with some fee.

 

or organize a possibility to start a work with free-lance with a prepayment via your side, which you can hold as a guarantee until project will be finished, this scheme realized on the website of your competitor - **Edited for Community Guidelines**

 

In other cases, you will not have a lot of customers from Russia and Ukraine. Because for our countries not possible to have real credit cards, like in US. 

 

Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
10 of 37

Hi Sergii,

Thank you for your suggestion, I can confirm we don't have plans to update our platform in this respect.

 

Also, note that clients from Ukraine and Russia are using Upwork and are able to hire and process payments on the platform without any issues.Sergii

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