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Why was i Charged extra

Active Member
Mallika M Member Since: Nov 15, 2019
1 of 3

Hi 

 

I hired, At first was sent two verification amounts , Will they be refunded?

 

Secondly , I has to pay someone 40 cad but 55 cad got deducted from my account. Why? Please explain

 

Thanks

Mallika

Community Guru
Michael S Member Since: Aug 29, 2017
2 of 3

Mallika M wrote:

Hi 

 

I hired, At first was sent two verification amounts , Will they be refunded?

 

Secondly , I has to pay someone 40 cad but 55 cad got deducted from my account. Why? Please explain

 

Thanks

Mallika



https://support.upwork.com/hc/en-us/articles/211068038-Add-a-Credit-Card

 

Will the verification charges be refunded?
  • The $10.00 (USD) verification charge will remain as pending while the card is being verified
  • The charges will be refunded to your credit card as soon as it is verified or after the 7th day from the date the card was added if verification is not completed, unless you have an outstanding balance on Upwork
  • If you have an outstanding balance on Upwork, the verification charges will be applied to that pending balance automatically

 

As for the additional amount being deducted, Upwork adds a processing fee on all payments made. This should show up as a separate charge on your account.

Community Guru
Petra R Member Since: Aug 3, 2011
3 of 3

Mallika M wrote:

 

Secondly , I has to pay someone 40 cad but 55 cad got deducted from my account. Why?


All rates and prices are US Dollars, never CAD

So if you saw $ 40 - that would be $ 40 US Dollars, plus a 3% processing charge

 

 

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