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6cd55d19
Community Member

'''' Why was my new account permanently deactivated?

Hi Upwork,

 

I am a first time user to UpWork and created a new account yesterday.  I had just finished drafting a job post and paid $29.99 for the premium service and immediately after I paid, your system permanently deactivated my account and took my money.

 

From your email:

**Edited for community guidelines**

 

**Edited for community guidelines**, where you deactivate accounts immediately after users pay, take their money, and state that you will not reply if that user tries to contact you.  I had to make a new account to make this post so that other users are aware to stay away from this platform.  If this is a mistake, please reopen my account and/or refund my money.

 

-C

2 REPLIES 2
prestonhunter
Community Member

C C:

So that Forum participants are better able to comment on your situation, please describe the job that you posted or paste the job description into this thread.

BojanS
Community Manager
Community Manager

Hi C,

 

Could you please click on my name and send me a PM with a username and email address of the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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