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'''' Why was my new account permanently deactivated?

Active Member
C C Member Since: Nov 27, 2019
1 of 3

Hi Upwork,


I am a first time user to UpWork and created a new account yesterday.  I had just finished drafting a job post and paid $29.99 for the premium service and immediately after I paid, your system permanently deactivated my account and took my money.


From your email:

**Edited for community guidelines**


**Edited for community guidelines**, where you deactivate accounts immediately after users pay, take their money, and state that you will not reply if that user tries to contact you.  I had to make a new account to make this post so that other users are aware to stay away from this platform.  If this is a mistake, please reopen my account and/or refund my money.



Community Guru
Preston H Member Since: Nov 24, 2014
2 of 3

C C:

So that Forum participants are better able to comment on your situation, please describe the job that you posted or paste the job description into this thread.

Bojan S Moderator Member Since: Mar 9, 2018
3 of 3

Hi C,


Could you please click on my name and send me a PM with a username and email address of the account you need help with. I'll check that for you and assist you accordingly.


Thank you.

~ Bojan