Up until recently, the Upwork experience had been a breeze and we've been able to find solid contractors through the site for our project's needs. However, one of our translators recently had her account frozen for reasons that were not explained to her and seemingly will not be explained to her. This was extremely upsetting as a hirer because we lost one of our key contractors during a critical time of our project. It took us many weeks of back and forth and contractor trials before we found a group of translators that we could trust to do good work that was in line with our budget and expectations. Now it will cost us more time and money to find a replacement. A quick search brings up forums filled with similar experiences from contractors working on this site.
Why did this happen to my contractor?
The freelancer probably knows why but isn't telling you. Upwork will not tell you the reason. It's between the freelancer and Upwork, and it's the freelancers responsibility to fix and/or straignten out whatever the problem is.
Usually it's because their profile (and them) are being verified. This is a process that Upwork does randomly. If this is the case, then everything should be ok, once it's approved. Otherwise, the freelancers must have violated the TOS in some way.
I'm sorry to hear about the inconvenience this caused. Unfortunately, we are unable to discuss details of another user's account with you for privacy reasons. We hope you understand. Please, check out this help article for more information about the most common reasons for freelancer account holds.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Thank you for reaching gout to us!