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Why would a freelancer have a 85% rating? Do they not complete the tasks?

Community Guru
Preston H Member Since: Nov 24, 2014
11 of 15

Virginia is quite right:

 

Just because you hire a freelancer with a 100% Job Success Score, it does not guarantee that you will have a successful outcome.

 

You might be a great client, and the freelancer might be a great freelancer, but there could still be a mismatch. Not all client/freelancer relationships are meant to be.

 

And you might hire a freelancer with a JSS of 85%. Or 80%. Or 75%... and find that they're a great pleasure to work with, and they're talented, and productive and you might wonder why their score was ever so low.

 

The JSS is a VERY VALUABLE RESOURCE. It is helpful. It is informative. But it is not the only thing.

 

And some clients find success by giving freelancers a second chance. A client might hire a freelancer with a lower JSS, whose JSS was low for very legitimate reasons... but that freelancer may be on an upswing and very ready to prove herself by doing better. Or she might be perpetually low-performing. There's no way to be certain unless you hire them.

Active Member
Kristen H Member Since: Oct 21, 2018
12 of 15

Like they all said, a bad private review can bring your JSS way down. And it can be something beyond the freelancers control, like although you told the client what your availability was in great detail, after hiring they decided that they wanted the task completed like, yesterday and they take out their frustration by leaving less than stellar private feedback. 

Community Guru
Rene K Member Since: Jul 10, 2014
13 of 15

Kristen O wrote:

Like they all said, a bad private review can bring your JSS way down. And it can be something beyond the freelancers control, like although you told the client what your availability was in great detail, after hiring they decided that they wanted the task completed like, yesterday and they take out their frustration by leaving less than stellar private feedback. 


Which can happen once, twice, or heck even more, but when someone has a lot of jobs under their belt and a low JSS, these conferences don't weight much in the calculation of the score.

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Wendy C Member Since: Aug 24, 2015
14 of 15

Lisa,  as Nichola and others have said, JSS is often shrouded in mystery.  Much of which is inexplicable.

 

One easy way to get a realistic sense of the freelancer's abilities is to read the comments that buyers leave.  Stars are easy to give.  Taking the time to write a few short sentences require an effort.  You'll discover far more about the individual and his/her ability and work ethic by reading the feedback comments than trying to ascertain info from any other source.

Active Member
Irit H Member Since: Jun 5, 2019
15 of 15

Hello Lisa, 

JSS of 85% or less does not necessarily  mean freelancer didnt complette the job. Eronically, it can happen even to a freelnacer that receive only five star for every job he completed. The problem with the score system is, that thare are more parameters that effect the score. For example, if a job is open for a long time and the freelancer has not yet started to work on the job,  it could adversely effects his job score. However, there are many reasons why jobs are open and in process without activity. In my area for example, it could happen because of waiting for records, or documents from clients. Sometimes a client is asking to wait untill he gets what ever is still needed. The communication with the client is excellent and there is no problem. However, the wait time can takes more than two weeks, the JSS is been updated every two weeks, so this wait time can adversely effect the score. Therefore, you should't rely just on JSS but instead read the feedback that clients live on closed jobs. Look for a similar job that the freelnacer completed in the past ad read the review e.t.      

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