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alison_chidi
Community Member

Will I get back my money after withdrawing an offer from an unresponsive freelancer?

Hi,

Yesterday, I tried to hire a freelancer. After sending the offer, he became unresponsive and would not reply or accept the offer (I needed an immediate work at that moment). 

 

Now, I'm trying to hire someone else but requesting I add another payment on the same project. 

 

Will I get back the money or are there other things I need to do?

ACCEPTED SOLUTION
BojanS
Community Manager
Community Manager

Hi Achilonu,

 

I'm sorry to hear about your experience with this freelancer. Since you have withdrawn the offer before the freelancer accepted it, the refund was automatically initiated for the amount that was previously deposited. 

 

I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Feel free to reach back to us if you need any further assistance. 

 

Thank you!

~ Bojan
Upwork

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8 REPLIES 8
BojanS
Community Manager
Community Manager

Hi Achilonu,

 

I'm sorry to hear about your experience with this freelancer. Since you have withdrawn the offer before the freelancer accepted it, the refund was automatically initiated for the amount that was previously deposited. 

 

I checked the refund status for you and can confirm that your refund was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Feel free to reach back to us if you need any further assistance. 

 

Thank you!

~ Bojan
Upwork
9ba7235d
Community Member

Hi,
I’ve had to withdraw two offers as they were unresponsive. I would like to know if a refund has been placed for the two?
Thanks,
Linda

Linda:

The refunds are processed automatically.

 

You will receive money back to your finding account within five business days.

BojanS
Community Manager
Community Manager

Hi Linda,

 

I checked this for you and both refunds were initiated successfully on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Thank you!

~ Bojan
Upwork
ratkez
Community Member

Hey I have the same problem but freelancer already accepted the offer. Will I be refunded?

Hi Radica,

 

Thank you for your message. You can cancel the contract and send an escrow refund request to the freelancer. If your freelancer approves the refund or does not respond within seven days, we will refund the money in escrow. Refund credits can take up to five business days to appear. Check out this help page for more information

 

Thank you,

Pradeep

Upwork
04c0c6c7
Community Member

Hi Bojan, 

I withdrew an offer from a freelancer and I had money in escrow for a milestone. Will I receive a full refund for the money held in escrow? 

Thanks, 

Hi Harrison,

 

Thank you for reaching out. If you withdraw an offer, the funds will be refunded to your account. Kindly note that it can take up to 5 business days for a refund to post on your bank statement. It will depend on the refund policy of your card-issuing bank.


~ AJ
Upwork
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