Withdraw

labouiri-yassine · ‎11-01-2022

Good evening,
I have an hourly contract with this client, she validated the milestone last Friday, but I still can't get the amount.

The status is still "pending".

The client told me that it is done automatically

Can you please enlighten me?

**Edited for Community Guidelines**

ArjayM · ‎11-01-2022

Hi Yassine,

Thank you for reaching out. Firstly, I have checked your account and I can only see two Fixed-priced Contracts and no Hourly Contract yet. Can you please share with us the Contract ID for the job you're referring to? This way we can take a closer look and assist you accordingly. Looking forward to your response.

~ Arjay

labouiri-yassine · ‎11-03-2022

Hello,

First of all, excuse my mistake cause it's a fixed price contract. The contract ID is : 30695744

The client said that she already paid and that my funds will be available automaticlly. But from the last friday i don't say any change.

The client is pretty unresponsive she said that she is always busy, and i'm really worrying about my money because i already submitted the work and she validate everything. (she work with a collaborative plateform called Monday) and all the work that i did for here is uploading there.

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PradeepH · ‎11-03-2022

Hi Yassine,

Thank you for clarifying. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep