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Work diary question as a Client?

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Clint J Member Since: Oct 1, 2019
11 of 17

Unfortunately all the work is supposed to be done on the computer - it involves creation of a newsletter and delivery of that by email.  However the screen shots all seem to show no activity and there is no way that is possible with the type of work.  Now what.....terminate the relationship with the freelancer and leave a reveiw that she was dishonest?  (I only posted 1 screen shot, it appears she did this for greater than 25 hours for the month)  Is there some way to dispute the charges based upon the screenshots? 

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Jennifer M Member Since: May 17, 2015
12 of 17

Clint J wrote:

Unfortunately all the work is supposed to be done on the computer - it involves creation of a newsletter and delivery of that by email.  However the screen shots all seem to show no activity and there is no way that is possible with the type of work.  Now what.....terminate the relationship with the freelancer and leave a reveiw that she was dishonest?  (I only posted 1 screen shot, it appears she did this for greater than 25 hours for the month)  Is there some way to dispute the charges based upon the screenshots? 


oooof 25 hours of the same screenshots? I wonder if she's botting. The activity levels are low too so bots will usually show high activity. If you dispute, you'll probably win but you can only dispute the last week and the review time is over as of yesterday. 

 

Has she produced anything? Usually, the people trying to scam string you along with nothing to show for it. They know that you can only dispute the previous week so they keep you on the hook for as long as possible. But if something is suspect and the freelancer is actually producing, then I suppose it's a different story. 25 hours of the same screenshot is pretty bad though.

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Clint J Member Since: Oct 1, 2019
13 of 17

Yes she did indeed produce work - she billed me for 50 hours, and in reviewing the activity journal roughly half of those hours appear to have no activity or there is activity of her working on projects for other people, reading her personal email, surfing various websites not related to my projects, etc.  Its unfortunate as I've worked with her for many projects and over the past year have just been on "cruise control" as far as trusting her to work an honest amount of hours and it appears that she has taken advantage of my trust by a huge amount of hours over the past few months.  I've questioned her about it and she respnded and admitted to "making mistakes" in the billing.  It makes me sick because I've enjoyed working with her but it has become evident that this wasnt an accident, it was a pattern over numerous months. 

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Petra R Member Since: Aug 3, 2011
14 of 17

Clint J wrote:

 ... half of those hours appear to have no activity or there is activity of her working on projects for other people, reading her personal email, surfing various websites not related to my projects, etc

 

I've questioned her about it and she respnded and admitted to "making mistakes" in the billing.  It makes me sick because I've enjoyed working with her but it has become evident that this wasnt an accident, it was a pattern over numerous months. 


Ask her how much she is willing to refund. (those work diary entries for work done on a computer are a disgrace)

 

If what she will refund is in line of what you think is fair, just close the contract with honest feedback AFTER you had the money back.

 

You can also dispute hours over the last 30 days (only)

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Clint J Member Since: Oct 1, 2019
15 of 17

Thanks for your reply.  The nature of the work that the freelancer is hired to do is creation of documents for us on the computer - there is no work that I can imagine would be done that is NOT on the computer.  As such, when I see screen shots showing the same screen over and over I am very skeptical that work is actually being done. Its very unfortuante, and I feel that this freelancer has been dishonest.  (I checked and she charged me for 50 hours for the month and looking at the work diary I see that significantly more than half appears to just be the same screen shot over and over) 

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Preston H Member Since: Nov 24, 2014
16 of 17

Clint:

The things you are describing and showing us do indeed sound suspicous. I don't blame you for being skeptical.

 

I would urge you to keep in miond the ability you have - as a client - to end a contract at any time, for any reason. Or for not reason at all.

 

Is it possible that you may need to end a contract with an underperforming freelancer WITHOUT getting any money back? That is completely possible.

 

But having the right people on your team is MUCH more important than getting money back for a specific questionable screenshot.

 

Consider these two scenarios and how they apply to you:

 

a) "I hired Patricia to work for us. I can't believe how awesome her work is! She seems to get twice as much done as any of our other V.A.s. When I look at what we spend in payments to her, compared to what we spend for the other freelancers we hired, she is clearly our most valuable team member. But then when I look at her work diary, I can't make sense of what I'm seeing. I see so many screenshots that look like duplicates of each other. And she seems to have many time segments showing low activity numbers. Also, she uses manually-logged time a lot."

 

b) "I hired Veronica to work for us. This has been a frustrating hire. Her work contains lots of mistakes. And each week she only finishes 6 to 8 documents. Other freelancers on the team finish at least 20 documents per week. I wondered if she wasn't using her time wisely, but when I look at her work diaries, I can't find anything suspicious. She has high activity levels all the time, and all of the screenshots show she is working on our project."

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Kathy T Member Since: Jul 17, 2015
17 of 17

Clint J wrote:

Thanks for your reply.  The nature of the work that the freelancer is hired to do is creation of documents for us on the computer - there is no work that I can imagine would be done that is NOT on the computer.  As such, when I see screen shots showing the same screen over and over I am very skeptical that work is actually being done. Its very unfortuante, and I feel that this freelancer has been dishonest.  (I checked and she charged me for 50 hours for the month and looking at the work diary I see that significantly more than half appears to just be the same screen shot over and over) 


Tracker does a lot of positive things for both the freelancer and client. On the client side it allows the client to track and actually see that the freelancer is working on their job. It records time, activity levels and even displays pictures. Clients can dispute hours showing anything else besides working on their jobs. They can also dispute manual hours even though they may agree to them. Finally they can limit the number of hours that can be recorded.- all to the client's advantage. 

 

You mention that there are screen shots of almost 25 hours of the same screen shot, hours showing the freelancer was reading email, surfing the internet etc. At the beginning of each week the client gets 5 days to review the freelances work on Tracker and dispute those hours. You should not care about how nice she is, how well you've both worked together or any other niceties. If she is overbilling you, then you need to cut ties with her. There are many HONEST freelancers here who could do the job as well as she, or maybe even better and be Honest with billing. Unfortunately you can't get a refund for all the hours she overbilled you throughout the year, but you do have 30 days to dispute "overbilled" hours including last weeks hours logged. 

 

And because Tracker allows you to see logged screenshots, you need to take advantage of that. You need to be diligent (with checking the screens shots during the 5 day period at the beginning of every week) with not only this freelancer but every freelancer who you hire however nice they may be. 

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