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Wrong Payment Method

kat-tierney
Active Member
Kat T Member Since: Nov 6, 2017
1 of 7

I sent out a contract to a freelancer and clicked to pay for it.

 

The site didn't ask how I wanted to pay, it just went through on an old credit card that I just closed last week.

 

I added my new payment method, but I need the last payment to be reversed and refunded so it doesn't add a balance to a credit card I closed and cause problems.

tta192
Community Guru
Andrei T Member Since: Aug 30, 2016
2 of 7

You should speak to the affected freelancer(s) ASAP and explain the situation, otherwise they will (correctly) assume it was all a scam. 

The transaction on your old card will probably fail which will cause the payments to the freelancers to be reversed. Not sure if Upwork will try to debit your new card before taking money back from the freelancers. 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 7

Hi Kat, 

 

Are you referring to Contract ID #24138051? It looks like the only charge to your billing method is the funding for the first milestone. Are you referring to something else?


~ Avery
Upwork
kat-tierney
Active Member
Kat T Member Since: Nov 6, 2017
4 of 7

That's exactly what I'm referring to. The payment was made on a card that is closed (ending in 1298).

 

I updated my payment method to my business visa that is still open and has funds.

 

But I need to reverse the payment made on the old card and charge the new card instead.

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
5 of 7

Hi Kat,

 

We'll have one of our agents reach out to you via a support ticket to assist you with this request. 

 

Thank you for your patience. 

~ Bojan
Upwork
c607d4f7
Active Member
Maya T Member Since: Jun 26, 2019
6 of 7

Hi, I had this same issue happen, how do I get in touch with an agent?

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
7 of 7

Hi Maya,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
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