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Rob's avatar
Rob W Community Member

You cannot join this team until the client adds a complete address. Please wait until the client do

Hi

 

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

 

What's happening?

 

How do I fix it?

 

Thanks,

 

Rob

ACCEPTED SOLUTION
David's avatar
David S Community Member

For those looking for the solution off of Google:

Under Settings > My Info > Company Contacts Address is the part that the client needs to fill out.

In my case, the client had said they filled out their address, but they had filled out the tax form address.

 

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237 REPLIES 237
Anees's avatar
Anees A Community Member

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Display error "you cannot Join this team until the client adds its complete address" why this is Happening

Andrea's avatar
Andrea G Community Manager

Hi Anees,

 

Please confirm with your client if they have provided their address in both Settings > My info and Settings > Tax information. If they have and the issue persists please have them contact support directly so we can help them. Please keep in mind we're not able to discuss any details of their account with you because of privacy reasons.

 

~Andrea
Anees's avatar
Anees A Community Member

Is it appropriate for a freelancer to guide his client about what to do on behalf of UPWORK if this is a requirement why for hiring why UPWORK didn't ask Mr. CLIENT to do it in the 1st place before sending the offer?

Andrea's avatar
Andrea G Community Manager

I appreciate this feedback, Anees. I'll pass it on to the team for review, thank you for sharing.

 

~Andrea
Aliaksei's avatar
Aliaksei L Community Member

Hello,

When I try to accept an offer, I see this message:

 

You cannot join this team until the client adds a complete address. Please wait until the client does so.

 

The client claims that he has completely filled out his profile. Can I get help with this situation?

Goran's avatar
Goran V Retired Team Member

Hi Aliaksei,

 

Could you share the client's name with me via PM (click on my name) so that I can check the details further? Thank you.

~ Goran
Upwork
Ela's avatar
Ela K Community Member

I have the exact same problem. The client has completed their profile.

Andrea's avatar
Andrea G Community Manager

Hi Ela,

 

If you're getting this error message it means your client needs to add their address in Settings > My info > Company contacts.

 

~Andrea
Tahir's avatar
Tahir R Community Member

Hi there,

I'm facing exact problem, Client Claimed to have add their address

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tahir,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
Wolfgang's avatar
Wolfgang I Community Member

I keep getting this error message, but I put in my complete address, not sure how to solve the issue 

Bojan's avatar
Bojan S Community Manager

Hi Wolfgang,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Shahzaib's avatar
Shahzaib R Community Member

Hi Bojan,

Client has sent me the contract of the project, when I am accepting the offer so I am getting this error "You cannot join this team until the client adds a complete address. Please wait until the client does so." 

 

Can you please resolve this issue at earliest, so I can help to the client. 

 

Regards,

Shahzaib Raees

Nikola's avatar
Nikola S Retiring Moderator

Hi Shahzaib,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
Yang's avatar
Yang Y Community Member

yang1989_0-1636513049802.png

My customer said that he has updated the information, but I still receive this error, could you please help me with that?

Avery's avatar
Avery O Community Manager

Hi Yang, 

I'm unable to identify the client that is trying to invite you to their team. Could you please send me a private message so that I can look into this further?


~ Avery
Yang's avatar
Yang Y Community Member

 

Hi, Avery

Thank you for your reply, I attached a screen shot for you, does it work?

Yang 

Avery's avatar
Avery O Community Manager

Yes, that will do. 

Thanks, Yang! I'll look into it.


~ Avery
Yunreszkhy Christi's avatar
Yunreszkhy Christi J Community Member

Hi I am having the same issue. Can someone follow up please?


Pradeep's avatar
Pradeep H Retired Team Member

Hi Yunreszkhy,

 

Thank you for your message. I am sorry to hear that you are unable to accept an offer. I checked and I would suggest reaching out to your client directly to request them to complete all company related information on their account including the address. Once done, you should be able to accept the offer.

 

Thank you

Pradeep

Dmytro's avatar
Dmytro R Community Member

I get this error when I try to accept a contract.

You cannot join this team until the client adds a complete address. Please wait until the client

How to solve this problem?

 

Arjay's avatar
Arjay M Retired Team Member

Hi Dmitro,

 

I have checked and it looks like you were able to accept the offer. I can also see that a milestone went smoothly and now waiting for the client to fund a new one. Let us know if you still need further assistance.

 

~ Arjay
Upwork
Navid's avatar
Navid Z Community Member

Hi All,

When I tried to accept the offer from one of my clients, there is following message:
"You cannot join this team until the client adds a complete address. Please wait until the client does so."

My client is saying "I couldn't find the spot for the address".

 

How can I help him?

Bojan's avatar
Bojan S Community Manager

Hi Navid,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.

 

Thank you! 

~ Bojan
Upwork
Richard's avatar
Richard S Community Member

Hi Upwork. I'm getting the same message on an urgent task. Can anybody help?