You cannot join this team until the client adds a complete address. Please wait until the client do

[#1]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[#2]

Hi, 

I'm new to upwork. It seems I have the same issue here. I try to hire someone, but got the same message. 

I have already did the hiring procedure twice...I'm not sure I should do it a third time as I don't want to be debited everytime I try. Can someone help ? Thanks

[#3]

Hi Daniel,

I checked and it looks like you were able to hire a freelancer today. Could you please confirm if you're referring to a different freelancer that you're experiencing this issue with?

[#4]

Hi,

I am currently having this problem and I have cleared cache and cookies and used a different brower. The free lancher said that she has completed her address. Please help...

[#5]

Hi Latekia,

Are you trying to add a team member to your account? Could you please complete the Company's contact information and address in your settings here? Let us know if you continue experiencing the same issue afterward. 

[#6]

I am having the same issues when I tried to accept the offer. Hope someonce can assist me. 

[#7]

Hi Lorecar,

Thank you for your message. Could you please request the client to update their company details and address on the company settings page before you accept the offer?

Thank you

Pradeep

[#8]

Hi there!

need help I cant accept the offer from my client today. The message ''you cant join this team until s clients adds a complete address; I already clear cache and cookies. Please assist the offer will expires soon. Thanks 

[#9]

Hi Venice,

Could you please request the client to update their company details and address on the company settings page before you accept the offer?

Thank you

Pradeep

[#10]

Hi Team!

I Have the same issue when I tried to accept the offer. Please, help. 

"You cannot join this team until the client adds a complete address. Please wait until the client does so."

**Edited for community guidelines**

[#11]

Hi Mikhail,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[#12]

Hi Joanne,

I am having the same issue right now.

Client said they already updated their address. My offer is expering soon.

Thank you.

-Lynn

[#13]

Hi Alvalyn,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#14 · Accepted solution]

For those looking for the solution off of Google:

Under Settings > My Info > Company Contacts Address is the part that the client needs to fill out.

In my case, the client had said they filled out their address, but they had filled out the tax form address.

[#15]

Can anyone help me I'm also experiencing this error now and can't accept the offer on my end Thanks

[#16]

Hi Jeremiah,

Could you please request the client to update their company details and address on the company settings page before you accept the offer?

[#17]

Or, maybe Upwork should improve the UI to collect this info so it doesn't slow us down when we go to award our first contract. Clearly the UI is creating plenty of tickets. 

[#18]

What address specially are you wanting me to provide?

[#19]

Hi Serena,

You'll need to add your physical address where you're conducting your work from.

[#20]

Hi there, 

I am also having the same issue yet my employer is telling me that they have completed the address section. I would really appreciate some help on this. 

Thanks so much! 

[#21]

Hi Brenna,

I'll have one of our team members reach out to you directly via a support ticket with assistance on how to proceed with accepting the offer. You can access your ticket on this page.

[#22]

I am trying to hire a freelancer and she is getting this message.  My address is filled out.  Please help.

[#23]

Hi Al,

Could you please complete the Company's contact information and address in your settings here? Let us know if you continue experiencing the same issue afterward. 

[#24]

Where can I go to fix this?

[#25]

Hi Brian,

Could you please log into your account and kindly go to your settings and update your company's contact details? If the issue persists after completing this step, please let us know. 

[#26]

I've seen this problem on my last two contracts. Why is it incumbent upon me as the freelancer to report this error to the client?

Simple solution: clients should not be able to submit a job without first submitting their address. Easy. Done. Upwork, please make this change.