You cannot join this team until the client adds a complete address. Please wait until the client do

[#1]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[#2]

Hello, I am trying to accept an offer and I keep getting this error 'You cannot join this team until the client adds a complete address. Please wait until the client does so.' I told the client to update the contact following the recommendation from the previous posts (Settings > My Info > Company contacts > and your full address.) The client informed me that everything is in order.

I have waited 12 hours and have not gotten a response to the submitted ticked. Kindly help to look into this. Thanks

[#3]

Hey upwork support,

         I am facing this problem too my client is saying he filled out all the details and he got the payment method verified badge

but when I try to accept his offer.. it's saying You cannot join this team until the client adds a complete address. Please wait until the client do

Please tell me how can I assist this problem waiting for reply

Kind Regards : )

[#4]

Hi Fahad,

Thank you for your message. Your client will need to update the full address on their account before you can accept the offer.

Thank you,

Pradeep

[#5]

Hello there, 

I am also facing the same issue with accepting the offer from one of my clinet, I aked them to add their physical address (guided in this thread) and my employer have completed the address section but the issue is still persist.

I would really appreciate some help on this as it became frustrating when you work hard to get the new job and at the end not able to accept the offer 😞

Please help me with this ..

Thanks so much! 

[#6]

Hi Mahendra,

Thank you for your message. It looks like the address is still not updated on the client's account. This issue will be automatically resolved as soon as the address is updated.

Thank you,

Pradeep

[#7]

May I also get help too? the same thing is happening to me.

[#8]

There are two address locations that the Client must complete. See the solution to this thread.

[#9]

Hello, I read the thread on the "You cannot join this team until the client adds a complete address. Please wait until the client does" error. I informed my client about the solutions provided here. He said he did it, but the problem persisted.

Please, any help from a Moderator or Support? 

Thanks.

[#10]

Hi Lawrence,

I'm sorry to hear you're having issues with this. I have checked and I can confirm that the client still needs to add their complete address. Please, let them know they can reach out to us directly here or contact support and we'll be happy to help! 

[#11]

Please indicate the specific address to fill in and how he can navigate and find it, so I share it with him. 

[#12]

Hi Lawrence,

They should be able to see this in their settings. If they need assistance, it would be best to recommend to them to contact support directly. Thank you.

[#13]

wish best

[#14]

They should be able to see what in their settings. He said he has filled everything. 

[#15]

Hi Lawrence,

For privacy reasons, we can't disclose any information or actions that's been taken on a user's account. However, I can see that the client still needs to provide their complete address for you to proceed with the contract. 

**Edited for Additional Information**

In general, clients would go to Settings> My Info and complete their location information under the Company Contact section. As Annie Jane mentioned, we highly suggest you advise the client to reach out to our support team if they have any issues adding their address and they will surely assist them accordingly.

[#16]

I have filled out the address on my profile, relaunched my browser, signed out and back in. I cannot find the solution to this error message. It is causing much frustration. Please help!

[#17]

Hi Stefan,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#18]

having the same issue. Please assist

[#19]

Hi Saman,

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

Thank you for reaching out to us. 

[#20]

Having this same issue and I am unable to hire any freelancers. Please assist.

[#21]

Thank you for reaching out to us, Morgan.

One of our team members will reach out to you directly via a support ticket to assist you with this concern. 

[#22]

Be careful what you ask for, they will suspend your account. I asked for help and then Upwork support suspends my account because Upwork's system autogenerated pre-filled company name in the profile section of my account and it says "My Company" which I never put their nor did I put a company because im a client not a freelancer and I hire freelancers. So be careful when you ask for help, now they want to see all sorts of financial statements which is ridiculous. I attached a screenshot of their email to me so you can see. Good luck 

**Edited for community guidelines**

[#23]

Hi Saman,

I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.

Thank you for your patience.

[#24]

I'm having the same issue. Please help me.

Best,

Jeremy

[#25]

Hi Jeremy,

Are you trying to add a team member to your account? Could you please complete Company Contacts information and address in your settings here? Let us know if you continue experiencing the same issues afterwards. 

[#26]

Hi,

I got an offer from a client. But can't accept it due to this error. The clients details are updated .Please help.

Error message :
"You cannot join this team until the client adds a complete address. Please wait until the client does so."