Mar 13, 2021 11:10:05 AM by Stefan V
I have filled out the address on my profile, relaunched my browser, signed out and back in. I cannot find the solution to this error message. It is causing much frustration. Please help!
Solved! Go to Solution.
Mar 13, 2021 01:06:49 PM by Luiggi R
Hi Stefan,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Mar 13, 2021 01:06:49 PM by Luiggi R
Hi Stefan,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 7, 2021 02:23:10 PM by Bojan S
Hi Saman,
We’ll have one of our agents reach out to you via a support ticket to assist you with your request.
Thank you for reaching out to us.
Apr 21, 2021 09:12:43 AM by Morgan K
Having this same issue and I am unable to hire any freelancers. Please assist.
Apr 21, 2021 10:27:58 AM by Bojan S
Thank you for reaching out to us, Morgan.
One of our team members will reach out to you directly via a support ticket to assist you with this concern.
Apr 23, 2021 02:16:21 PM Edited Apr 23, 2021 02:36:05 PM by Bojan S
Be careful what you ask for, they will suspend your account. I asked for help and then Upwork support suspends my account because Upwork's system autogenerated pre-filled company name in the profile section of my account and it says "My Company" which I never put their nor did I put a company because im a client not a freelancer and I hire freelancers. So be careful when you ask for help, now they want to see all sorts of financial statements which is ridiculous. I attached a screenshot of their email to me so you can see. Good luck
**Edited for community guidelines**
Apr 23, 2021 02:38:02 PM by Bojan S
Hi Saman,
I apologize for the delay in receiving an update. I’ll go ahead and follow up with the team handling your case and you can expect to receive an update on your ticket directly.
Thank you for your patience.
Nov 1, 2021 12:10:38 PM by Valeria K
Hi Jeremy,
Are you trying to add a team member to your account? Could you please complete Company Contacts information and address in your settings here? Let us know if you continue experiencing the same issues afterwards.
Mar 20, 2022 12:57:48 PM by Saliya P
Hi,
I got an offer from a client. But can't accept it due to this error. The clients details are updated .Please help.
Error message :
"You cannot join this team until the client adds a complete address. Please wait until the client does so."
Mar 20, 2022 02:12:49 PM by Luiggi R
HI Saliya,
I wasn't able to see the offer you're referring to on my end. Can you click on my name and send me a PM with a screenshot of what you see so I can assist you further?
Feb 17, 2022 05:08:17 PM by Philip C
I'm trying to hire someonbe but she keeps getting an error message message "client needs to add address", In the settings for address it says US but is grayed out. I updated email address just in case. NO SUPPORT from upwork (and I never use all caps). do you hear me upwork??
Feb 17, 2022 05:50:05 PM Edited Feb 17, 2022 05:57:14 PM by Avery O
Hi Philip,
I'm here to help, and I'm sorry to learn you've been unsuccessful in reaching out to our Customer Support Team. The team is creating a personalized experience to better assist all Upwork platform users via the Help center chatbot. The more you interact with the chatbot, the more custom responses you’ll receive. However, we understand it can take a few tries sometimes and wanted to provide you with a tip to help: The Contact Support button will appear if the chatbot can't find you an answer after three attempts. After three responses from you, you’ll see the Contact Support button.
Feb 18, 2022 06:15:57 AM by Philip C
Hi Avery
Thank you for reaching out to me. I did manage to put my company's address, so hopefully the freelancer I want to hire will be able to accept my offer. I will keep you posted. Thanks!
Feb 18, 2022 06:16:15 AM by Philip C
Hi Avery
Thank you for reaching out to me. I did manage to put my company's address, so hopefully the freelancer I want to hire will be able to accept my offer. I will keep you posted. Thanks!
Apr 6, 2022 12:31:20 AM by Gihan A
Hi,
I got the same error message (You cannot join this team until the client adds a complete address. Please wait until the client does so.) when I try to accept an offer from my clinet. Please assist.
Feb 17, 2022 12:11:06 AM by Pradeep H
Hi Jocee
Thank you for your message. You will have to wait until the client adds their company information and address to their account. You can let the client know about the issue and request them to contact us directly in case they experience any issues so that we can assist them.
Thank you
Pradeep
Apr 1, 2022 08:40:25 AM by Hannah P
Hi-
The contractor I'm trying to hire is saying they are getting the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." I already have my address on file and on file with my payment credit card.
What's happening and how do I fix it?
Thank you,
-Hannah
Mar 24, 2022 11:06:17 PM by Andrey T
Hello!
Also have a problem with accepting a task: "You cannot join this team until the client adds a complete address. Please wait until the client does so". The client says that he specified the address. Changing browser didn't help.
Mar 25, 2022 12:56:15 AM by Pradeep H
Hi Andrey,
Thank you for your message. The client will need to update their company information before you accept the offer. Please request the client to update their company details and address on the company settings page.
Thank you
Pradeep
Jun 21, 2022 06:00:20 PM by Shahzad A
Hi, I am facing this error while accepting the offer from the client, You cannot join this team until the client adds a complete address. Please wait until the client does so.
Jun 21, 2022 08:30:03 PM by Joanne Marie P
Hi Shahzad,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Jun 22, 2022 11:46:12 AM by Noor Uddin A
You cannot join this team until the client adds a complete address. Please wait until the client does so.
I also facing the same issue.kindly fix it asap.
Jun 22, 2022 12:52:35 PM by Arjay M
Hi Noor,
I have checked and it looks like the client will need to update their company information before you accept the offer. Please request the client to update their company details and address on the company settings page.