You cannot join this team until the client adds a complete address. Please wait until the client do

[#1]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[#2]

Hi Md Ahad,

Could you reach out to me via PM (click on my name) and share the client name or the job title with me? Thank you.

[#3]

Hello, Bojan.

I have the same issue with an offer I can't accept. I logged in with another browser as well, same issue. Could you please take a look?

Thank you.

[#4]

Hi Andreea,

Thank you for your message. Could you please confirm the error you get while accepting the offer?

Thank you

Pradeep

[#5]

I can't hire a freelancer as I keep on receiving this message "You cannot join this team until the client adds a complete address. Please wait until the client does so" Need assistance

[#6]

Hi Omar,

Please go to Settings > My Info > Company contacts > and your full address. Once this is done you should be able to hire your freelancer. 
If you're experiencing any problems after this, let me know here. Thank you.

[#7]

Hello - I have tried this as well to no avail. I have added my information but no luck still receive the message that I'm unable to hire my freelancer.

[#8]

Hi there,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#9]

I am experiencing this sasme issue. I have given my address and comleted all my information. The freelancer I am trying to hire has completed mroe than $100k in jobs on UpWork, so his address must not be missing. How can I solve this issue?

[#10]

Hi Randy,

I'm sorry for the trouble you had. I can see that one of our agents has already reached out to you. You can access the ticket by logging in to your Upwork account and going here. 

[#11]

I have the same issue. Is there a way to fix it?

[#12]

Hi Sharon,

Our team reached out to you via ticket to assist you further. You can access your tickets on this Link, thank you.

[#13]

Same issue please help

[#14]

I am having the same issue as well.

[#15]

Hello Calf,

I see that you are already communicating with the relevant team via a support ticket here. Please don't hesitate to follow up with them on your support ticket if you have additional questions regarding your concern. 

Thank you.

Pradeep.

[#16]

Hello,

a client of mine who's trying to hire me is getting this error. Can you please get in touch with me to resolve his issue?

I've been waiting on the Get Support page (shouldn't take more than 30-60 seconds) for over 45 minutes now.

Thanks!

[#17]

Hi Ni,

I'm sorry to hear about that. Could you please send me a private message with more information about the client so that I can check why they're receiving the error?

Please make sure that your client added all the details in the Settings > My info > Company contacts section.

Thank you.

[#18]

same problem - Client says he can't hire me...

Hey Scott, How are you?

I am attempting to hire you on upwork but a error notification appears when I submit the hire approval. "You cannot join this team until the client adds a complete address. Please wait until the client does so."

Something on your end needs to be done before I can send my hire approval.

[#19]

Hi Scott,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#20]

I have this problem and clearing cache and cookies doesn't help. I have tried reaching out through chatbot and I am stuck in an endless loop of nothing.

[#21]

Hi Victor-Antonio,

I'm sorry to hear you're having issues with this. It looks like this is something that needs to be resolved on your client's end. Please, let them know they can reach out to us directly here or contact support and we'll be happy to help! 

[#22]

Upwork should send an automatic email to the person that needs to update their address as it was quite difficult to figure out what was wrong. The person I was trying to hire found this Q&A which helped me fix the issue. Thanks 

[#23]

Hi Pradeep,

I'm having the same issue, as I see the error when trying to accept an offer. I have asked the client to take the steps mentioned here to resolve the issue, but I'm worried that if this still does not resolve they might need direct assistance.

The client is relatively new on the platform, and experiencing this on their first hire.

Could you please assist? Thank you.

[#24]

Hi Bilal,

I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.

[#25]

a client try to hire me as a freelancer and he gets the same message , can you please help

we have tried to clear cash soluation and changing browser , but same issue

[#26]

Hi Ahmed,

Looks like the client's account information is not completed. Could you please advise them to try completing their account information before they try to send you an offer?

Thank you!