Jun 19, 2017 08:12:49 PM by Rob W
Hi
I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.
What's happening?
How do I fix it?
Thanks,
Rob
Solved! Go to Solution.
Jun 25, 2022 03:36:49 PM by David S
For those looking for the solution off of Google:
Under Settings > My Info > Company Contacts Address is the part that the client needs to fill out.
In my case, the client had said they filled out their address, but they had filled out the tax form address.
Jun 20, 2017 04:35:40 PM by Avery O
Hi Rob,
We apologise for the delay in our reply. Usually, this error shows up when a client still hasn't completed their company information on their account settings.
It looks like you were able to make an offer to a freelancer early today. If there's anything else we can help you with, please let us know!
Jun 21, 2017 10:58:08 AM by Omar H
Hi,
I'm getting the same exact error when trying to hire a consultant for a legal consultation (Jimmy V. is the freelancer). I asked him to check, and he confirmed he has his address in his upwork profile.
Please help urgently resolving this issue.
Thanks!
Omar
Jun 21, 2017 01:24:07 PM by Valeria K
Omar,
It looks like a chat agent assisted you earlier today and the issue was resolved. Let us know if you have any further questions.
Thanks.
Jun 27, 2017 02:38:59 AM by Ed O
Hi,
I am having the same issuies, I keep getting:
You cannot join this team until the client adds a complete address. Please wait until the client does so.
Can you help?
Ed
Jun 27, 2017 03:09:33 AM by Vladimir G
Hi Ed,
It appears you're already communicating with our agent and they will be able to guide you through the process of updating your account details. Let us know if you have any questions.
Apr 15, 2022 11:31:33 AM by Joey F
It's great that you guys are able to quickly help folks via private channels, but for those of us coming here from Google for an answer, seeing that relevant info is in inaccessible areas is a little frustrating.
May 2, 2021 08:38:26 AM by Lou P
I keep getting an error when trying to hire a freelancer. You cannot join this team until the client adds a complete address. Please wait until the client does so.
How do I fix this if the freelancer has already added an address and is verified?
Mar 29, 2022 07:24:41 AM by Mary Joy F
Hi Nicola,
I am having trouble when accepting an offer from a client. It says I am unable to join the team until the client adds a complete address. I told the client about this and he said hes done everything on this part. What should I do? The offer will expire on April 3. This needs to be resolved as soon as possible. Thank you so much
Nov 15, 2021 03:44:44 AM by Goran V
Hi Adnan,
Please refer your client to go to Settings > My Info > and to fill out their address. Once this is done, you should be able to accept their offer. Thank you.
Mar 29, 2022 07:25:26 AM by Mary Joy F
Hi Goran,
I am having trouble when accepting an offer from a client. It says I am unable to join the team until the client adds a complete address. I told the client about this and he said hes done everything on this part. What should I do? The offer will expire on April 3. This needs to be resolved as soon as possible. Thank you so much
Jun 25, 2022 03:35:00 PM by David S
Thank you! This is the answer folks. The client had said they filled out their address, but they had filled out the tax form address. Under Settings > My Info > Company Contacts Address is the part that the client needs to fill out.
Nov 15, 2021 04:34:49 AM by Michelle E
Got the same problem too with an offer. I told the client to fix it on their end. The client tried to coordinate with Upwork's support. And support says he/she sees nothing wrong with the client's account and suggested for the freelancer to try another browser and if it will not solve it, the freelancer should coordinate with upwork support directly. Already sent a request for this. Hope to get this case be resolved as the client already gave a tight timeframe for the accomplishment of the project. Thanks
Jun 28, 2017 09:06:51 PM by Dylan S
Good Day,
I am having exactly the same issues.
Can you someone assist me in this matter? It is saying i have to complete the address also.
Regards,
Jun 29, 2017 12:00:52 AM by Avery O
Hi Dylan,
Please go to your Settings and complete all the necessary fields in the client information page to complete your client profile.
Mar 25, 2021 10:10:22 AM Edited Mar 25, 2021 10:11:04 AM by Chethan H
I am getting the same error. Even after filling the address information, I still see this issue.
Mar 25, 2021 10:56:03 AM by Bojan S
Hi Chethan,
Could you please clear your cache and cookies or log in with another browser to check if youโre still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Jun 1, 2021 10:07:58 PM by Oliver G
I experienced exactly the same thing could you kindly take a look? thanks
Jun 1, 2021 11:18:39 PM by Pradeep H
Hello Oliver,
I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you.
Pradeep H.
Nov 11, 2021 11:13:01 AM by Umme A
Nov 11, 2021 11:19:00 AM by Goran V
Hi Umme,
I checked your account and I can see that you were able to accept one offer recently. If you're still experiencing any problems on your end, feel free to follow up here. Thank you.
Nov 14, 2021 11:15:27 PM by Md Ahad A
I am having the same issues.
Can someone assist me in this matter?