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You cannot join this team until the client adds a complete address. Please wait until the client do

58f1df19
Active Member
Rob W Member Since: Jun 19, 2017
1 of 13

Hi

 

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

 

What's happening?

 

How do I fix it?

 

Thanks,

 

Rob

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 13

Hi Rob, 


We apologise for the delay in our reply. Usually, this error shows up when a client still hasn't completed their company information on their account settings.

 

It looks like you were able to make an offer to a freelancer early today. If there's anything else we can help you with, please let us know!


-Avery
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59750ac3
Active Member
Omar H Member Since: Jun 21, 2017
3 of 13

Hi,

I'm getting the same exact error when trying to hire a consultant for a legal consultation (Jimmy V. is the freelancer). I asked him to check, and he confirmed he has his address in his upwork profile. 

 

Please help urgently resolving this issue.

 

Thanks!

Omar

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
4 of 13

Omar,

 

It looks like a chat agent assisted you earlier today and the issue was resolved. Let us know if you have any further questions.

 

Thanks.

~ Valeria
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5a1b5863
Active Member
Ed O Member Since: Jun 27, 2017
5 of 13

Hi,

 

I am having the same issuies, I keep getting:

You cannot join this team until the client adds a complete address. Please wait until the client does so.

 

Can you help?

 

Ed

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
6 of 13

Hi Ed,

 

It appears you're already communicating with our agent and they will be able to guide you through the process of updating your account details. Let us know if you have any questions.

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9db3db19
Active Member
Lou P Member Since: May 2, 2021
7 of 13

I keep getting an error when trying to hire a freelancer. You cannot join this team until the client adds a complete address. Please wait until the client does so.

 

How do I fix this if the freelancer has already added an address and is verified?

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
8 of 13

Hi Lou,

 

I shared your report with the team handling your case and one of our agents already followed up with you on your support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola

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eazyday
Active Member
Dylan S Member Since: Jun 28, 2017
9 of 13

Good Day,

 

I am having exactly the same issues.

Can you someone assist me in this matter? It is saying i have to complete the address also.

 

Regards,

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
10 of 13

Hi Dylan, 

Please go to your Settings and complete all the necessary fields in the client information page to complete your client profile.


-Avery
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