You cannot join this team until the client adds a complete address. Please wait until the client do

[#1]

Hi

I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.

What's happening?

How do I fix it?

Thanks,

Rob

[#2]

We appreciate the follow-up Richard,

I certainly understand your frustration and why you're upset. Rest assured that the team handling your case is taking action by escalating this to the appropriate team for further review. An update has been sent to you via email and through this support ticket. Please allow our team time to sort this out and please don't hesitate to communicate if you need further assistance. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#3]

Client did not see anything wrong on their side. The client had to make a new offer. Ridiculous.

[#4]

When my freelancer tried to accept the job he got the following "You cannot join this team until the client adds a complete address. Please wait until the client does so." Where do I go to fix this?

[#5]

Hi Chris,

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern.

Thank you! 

[#6]

Hi,

I am about to work for my first client, however, they receive an error message when submitting me an offer.

They are receiving an error message of "You cannot join this team until the client adds a complete address."

They have tried to enter their home address and business address but still having the same problem. They have even tried adding a (.) at the end.

Please can I chat with someone to resolve this issue?

Thanks,

Mike

[#7]

Hi Mike,

Your client will need to complete the address before hiring you. Please advise them to go to Settings > My Info and fill out the address, city, and zip fields. Let us know if you need further assistance.

Thank you.

[#8]

Hi Aleksandar,

They have tried that several times but still receiving the error message.

I would appreciate a little extra assistance if possible.

Thanks,

Mike

[#9]

Hi Mike,

I checked the client's account and the address, city, and zip fields are empty. They need to fill out those fields before sending you an offer.

Thank you.

[#10]

I'm trying to accept a project, that was supposed to be turned around quickly, but I'm getting the "You cannot join this team until the client adds a complete address. Please wait until the client does so." error message. The client does not know what to do. Please help ASAP!

[#11]

Isn't this the client's problem?

Not your problem?

[#12]

Upwork has its ups and downs, but it has THE GREATEST phone support system ever put together. 

I call them often and tell them if my pencil rolls under my desk they are the folks I call.

**Edited for Community Guidelines**

[#13]

I send the number to the client. Hopefully, he can work it out. 

[#14]

Yup, I do that, too. I've given that number to quite a few clients or potential clients.

[#15]

I got this error when trying to accept an offer:

You cannot join this team until the client adds a complete address. Please wait until the client does so.

I asked the client about it but I have no idea if it's a bug or he really needs to do something. It's an offer not a request to be a part of a team, so idk what is going on.

[#16]

Can someone please help me with this. According to the Upwork stats page, basically everything was down including hiring.

This is the offer: View Offer (upwork.com)

This is the message room: Messages (upwork.com)

The client sent me a message showing an image of his tax data updated and it has a full address. I know you can't tell me anything about his account. I need to know if it's something still on his end or an Upwork error. Maybe the offer needs to be resent? Please help out. This is the error I am getting:

[#17]

Hi Jennifer,

In this case, they need to add their address in Settings > My Info > Company contacts.

[#18]

Thank you, Andrea. I will let him know. Thanks for answering!

[#19]

You cannot join this team until the client adds a complete address. Please wait until the client does so.

[#20]

when I try to accept the offer I am facing this issue. please help me how I accept the offer.

You cannot join this team until the client adds a complete address. Please wait until the client does so.

 my client says his is its a my side error.

[#21]

Hi Asia,

One of our agents will reach out to you directly to assist you with this concern.

Thank you! 

[#22]

The person I am trying to hire gets this message:

"You cannot join this team until the client adds a complete address. Please wait until the client does so."

On my end it says waiting for them to respond. 

[#23]

Hi there,

Yes, you'll need to include your address in Settings > My info > Company contacts in order to be able to hire a freelancer.

[#24]

Upwork, you and I are about to lose this new client because I can't respond to his offer made four days ago.

What, exactly, does he need to do in order to get rid of the error message I'm seeing:

"You cannot join this team until the client adds a complete address. Please wait until the client does so."

[#25]

This happened to me a few months ago. It turned out the client needs to provide their address in two different places. I can't remember exact details, there's a thread about it somewhere. 

[#26]

My info and Tax information section. They often forget the Tax information.