Jun 20, 2017 03:12:49 AM by Rob W
Hi
I get the error "You cannot join this team until the client adds a complete address. Please wait until the client does so." when trying to hire a freelancer. I already have my address on file and on file with my payment credit card.
What's happening?
How do I fix it?
Thanks,
Rob
Solved! Go to Solution.
Jun 25, 2022 10:36:49 PM by David S
For those looking for the solution off of Google:
Under Settings > My Info > Company Contacts Address is the part that the client needs to fill out.
In my case, the client had said they filled out their address, but they had filled out the tax form address.
Mar 9, 2022 08:23:54 PM by Nikola S
Hi Will,
I shared your report with our team and one of our agents will reach out to you directly via a support ticket as soon as possible to assist you further.
Jun 7, 2022 05:27:59 AM Edited Jun 7, 2022 06:45:01 AM by Annie Jane B
Since the last few contracts, I am getting the message while accepting the contracts 'You cannot join this team until the client adds a complete address. Please wait until the client does so.'
**Edited for Community Guidelines**
I have seen this message for the last 4 to 5 contracts. Any freelancer should not see this message because up work system should inform the client in the very first place while creating the new contract and sending it to the freelancer. Any freelancers should not be able to work until this gets resolved.
I would strongly recommend Upwork technical department enhance the feature in a way that makes the process simple and easy rather than complicated.
At present, when I see the error message in the evening I send that same to the client, and the client responds to the message by the morning. This delayed the process by at least 1-2 days due to different time zones.
Jun 7, 2022 06:48:34 AM by Annie Jane B
Hi Dipen,
Thank you for sharing your feedback! We appreciate you bringing this to our attention. I will share this with our team so we can further look into it and optimize both the client and freelancer's overall experience here on Upwork.
Feb 10, 2023 04:12:03 AM by Barbara G
Hi,
I sent a contract to someone I want to hire and she received the same message saying she cannot accept the contract until I add an address. What address and where do I enter it? I don't see any place on the contract to do so. A swift replly would be greatly appreciated.
Feb 28, 2023 06:39:05 AM by Cindy H
Hi, a client sent me the offer and I couldn't accept because "You cannot join this team until the client adds a complete address. Please wait until the client does so." Could you please help fix this? Thanks.
Feb 28, 2023 02:08:50 PM Edited Feb 28, 2023 02:09:09 PM by Annie Jane B
Hi Cindy,
Thank you for reaching out. There's no action needed on your end. The client has to add a complete address before you can proceed to accept the invite.
Mar 5, 2023 04:12:56 PM by Augustine N
Hello Upwork Team,
Isn't there a permanent solution to this, as we can't keep experincing and complaining about this. That will be helpful and appreciated.
Thank you!
Mar 5, 2023 05:01:02 PM by Sophie A
Client needs to update their full address in Contact info tab and in Tax info. They often complete only one address.
Mar 6, 2023 06:44:58 AM by Pradeep H
Hi Christina,
Thank you for your message. Could you please confirm the error message?
Thank you,
Pradeep