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You don't have a valid billing method on file with Upwork. Please correct this before making an offe

Active Member
Yassine H Member Since: May 8, 2019
1 of 8

I updated my debit card. Upwork took money out of the account twice to verify the card. Now that I want to pay, it says: "You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

 

Please help!

Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 8

Hi Yassine,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing. Thank you.


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Active Member
Victoria B Member Since: Sep 22, 2019
3 of 8

I have the same problem. Added phone number and address, but still can't hire anybody.

 

I already made payments using this card, which is weird. Can you please help me out asap?

 

Thanks. 

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 8

Hi Victoria,

 

One of our team members will reach out and assist you directly via support ticket, thank you. 


-Joanne
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Active Member
Jennifer W Member Since: Nov 23, 2019
5 of 8

I also have the same problem. Updated card info on admin account and it still says I don't have a valid billing method when I try to hire a freelancer. Please help. Thanks!

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
6 of 8

Hi Jennifer,

 

One of our agents will reach out and assist you directly via ticket, thank you.


-Joanne
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Active Member
Farooq M Member Since: Nov 28, 2019
7 of 8

I am trying to hire a freelancer and I get the following message:

 

"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

 

But I already have a billing method (Amex card) which I use to make payments on almost every day. The website has no option to contact us, the website is really not friendly. Could you please sort out this issue

Kind regards,

Farooq 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
8 of 8

Hi Farooq,

 

I`m sorry about the inconvenience this had caused you. 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.


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