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You don't have a valid billing method on file with Upwrk. Please correct this before making an offer

709da5a8
Active Member
Husam E Member Since: Sep 26, 2019
1 of 7

Hi Everyone.

 

I am trying to hire a freelancer and i get the following message:

 

"You don't have a valid billing method on file with Upwork. Please correct this before making an offer."

 

But i already have a billing method (debit card) which i use to make payments on upwork almost everyday. This is the first time i experience this and i need to get this resolved ASAP i would appreicate any help thanks!

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 7

Thank you for reaching out to us, Husam.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly via a support ticket to assist you with this concern. 


~ Bojan
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48aa650a
Active Member
Patricia H Member Since: Sep 5, 2020
3 of 7
I am getting the same type of thing...circular, conflicting messages.
luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
4 of 7

Hi Patricia,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi

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d1d5106f
Active Member
Saif Ullah K Member Since: Dec 26, 2020
5 of 7

Hey,

Sorry to say but I am having the same issue, I used a mastercard to buy connects on my freelancer account, but it is keeping me from paying other freelancers on my client account.

Help me out here. Thanks a lot.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
6 of 7

Hi Saif,

 

 

We will look into this further and will get back to you once we have more information. Thank you.

 

~ Nikola

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djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
7 of 7

Hi Saif,


Thanks for waiting patiently. One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.

~ Aleksandar
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