Aug 29, 2019 09:51:37 AM by Sheikh I
Hi.
I haven't check my account for a long time. I want to continue working in this platform, but can't now. Now I have posted a job and trying to add payment method. I have added already but I can't finish HIRE FREELENCER process; the following message has showed:
Your account is currently suspended and you have an outstanding balance. Please update your billing information now or contact Upwork support.
Please help me quickly so that I can start my job.
Thanks in advance.
Imti
Aug 29, 2019 02:09:55 PM by Bojan S
Hi Sheikh,
I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.
Thank you for your patience.
Oct 28, 2022 05:03:13 AM by Janani S
Hi,
I am currently facing the exact same issue although I have a updated my billing details now. Can you check soon so that I can hire a freelancer asap!!
Oct 28, 2022 06:12:46 AM by Andrea G
Hi Janani,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.