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dfc5d33a
Community Member

about Upwork Mediation Specialist

Hi i have a Dispute going on with freelancer and we are dealing through **Edited for Community Guidelines**​ and he is Upwork Mediation Specialist.

From last 2-3 days he is not replying to any of our messages.

Yesterday freelancer agree to fix one more time the EA.

I  drop few messages to 
**Edited for Community Guidelines**, he is not replying he is waiting only for start Arbitrage.

When both people who have dispute agree on Soluton Why Upwork is not doing it.

Do you think it is right when client and freelancer agree on solution upwork is not doing it.

Thanks waiting for reply
Saw 
**Edited for Community Guidelines**



 

5 REPLIES 5
NikolaS
Moderator
Moderator

Hi Saw,

 

I shared your report with the team handling your case and one of our agents will follow up with you on your dispute ticket as soon as possible. Thank you for your patience. 

 

~ Nikola
Upwork
dfc5d33a
Community Member

Dear Nikola

I hope what you said is going to happen before they start Arbitrage.

Waiting for your Agent to follow up with the dispute.

 

Thanks

Saw Wah

petra_r
Community Member


Saw Wah K wrote:

I hope what you said is going to happen before they start Arbitrage.


There will be no arbitration until both parties have paid $291. And it's the Easter Weekend.

Not everyone works 24/7.

 

Please be patient!

Hi Can you tell me if your disputes and mediation experts are attornies? If so are they familiar with California law pertaining to business and contracts? Thanks, Darren

Hi Can you tell me if your disputes and mediation experts are attornies?

They are Upwork Freelancers. Some of them that I know are far from being an attorney.

 

They are usually skilled/listed as customer service, and they are tasked/scripted to keep the dispute process running smoothly, which is to leave both you and the freelancer to resolve the problem yourselves.

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