account charges

[smc-odesk]

I have received a message

"Our attempt to charge your PayPal (****@*****.com) was declined.

To pay your balance due of $41.67 please visit Settings › Billing Methods and add a new billing method as primary."

Where can I find, what this payment is for ?

Thx

[smc-odesk]

I just figured it out,

its for a contract I had last week,

The contractor did not have a clue what she was doing and I end the contract.

How can I cancel this payment as her work was basically a waste of time, sub standard,

yet upwork are charging me for her work. lol

[g_vasilevski]

Hi Steve,

Upwork Hourly Protection allows you to dispute a freelancer’s hours if you feel the freelancer has billed you for more time than they worked on your project. A dispute is a formal disagreement on an hourly contract about the current invoice from your freelancer. To learn more about how you can dispute your freelancer hours, check out this Help Article. Thank you.

[smc-odesk]

thanks for getting back to me Goran.

I just tried to open a dispute after I received the bill for the sub standard work.

The disputes page will not let me raise a dispute

the hour I am being billed for is 4.10, when I enter this in the hours box,

the box displayes red (error) then I can not submit the dispute.

I think this is because friday had passed maybe ?

I cancelled the contract last week and thought that was the end of it,

I did not realise at the time I should raise a dispute, until I received the bill

but now I have the bill I cannot raise a dispute ?

[g_vasilevski]

I`m sorry about the confusion, Steve. It's possible that I`ve checked the details from another contract.

For this reason, our team will reach out to you directly via ticket, where you share more private details with us and we can assist you accordingly. One of our team members will reach out to you as soon as possible, you can access your tickets on this Link. Thank you.

[smc-odesk]

Thanks Goran,

I received a message from **Edited for Community Guidelines** at upwork.

It contains a reference #27638588.

Is this a ticket which you refered to ?

[g_vasilevski]

Hi Steve,

Yes, that is correct. You can access your tickets on this LInk. Thank you.

[smc-odesk]

Thanks for your help Goran