Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

account on hold

Active Member
Alaa A Member Since: Jan 7, 2019
1 of 6

I have just created a client account, and cannot verify my credit card, in addition I cannot proceed with my offer/contract, the freelance tells me the message appearing to him tells him my account is on hold! I have no idea what is wrong... I have only edited the billing address!

Moderator
Avery O Moderator Member Since: Nov 23, 2015
2 of 6

Hi Alaa, 


A member of the Customer Support Team will reach out to you to assist you with verifying your billing method. 


-Avery
Untitled
Active Member
Alaa A Member Since: Jan 7, 2019
3 of 6

Thanks! One did, but concerning the verification not the "hold" on my account! 

Moderator
Goran V Moderator Member Since: Mar 24, 2017
4 of 6

Hi Alaa,

 

I checked your account and can confirm that there's no holds on your account. Feel free to post your questions on your ticket directly and our team will assist you further, thank you.


Untitled
Active Member
Alaa A Member Since: Jan 7, 2019
5 of 6

Hello,

Thanks a lot, then why doesn't it show the "Verify Now" option right next to my credit card? It keeps telling me to contact Support Team.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 6

Hi Alaa,

In order to be able to pay your freelancers you will need to verify your billing method. Our team has already reached out to you via ticket to assist you further with this, you can access your tickets on this Link. Thank you.


Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS