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c195285e
Community Member

credit card verification

My card was charged $10, but I didn't get a chance to very it.  So now, how do I verify it?

6 REPLIES 6
JoanneP
Moderator
Moderator

Hi Lo, 

 

The two small charges on your credit card when you added it as a payment method should appear in your credit card statement. You need to enter those amounts in the verification form in your Settings> Billing Methods and complete the verification. $10 will be refunded back to your credit card. You can check this help article for more information. Thank you!

~ Joanne
Upwork
c195285e
Community Member

I realized that after I had tried to put 2 amounts that summed up to $10.
Since I put the incorrect amounts, I got frozen out, and now that I know
the correct amounts (saw them in my statement), I can't put them in!
So now I'm stuck! I know what 2 amounts to put in the spaces, but I can't
get back to that page to put them in!

Hi Lo, 

 

One of our team members will reach out to you directly via ticket and assist further in verifying your credit card. Thank you!

~ Joanne
Upwork

Hi,
For creditcard verification 3 times amount detected UDS 6.50 USD 3.50 and USD 10.30 but still account not verified

My credit card verification still pendig how resolve this. My freelance has unable accept offer

Hi Asoke,

 

Thanks for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
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