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freelancer account suspended, how to cancel milestone before release

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Active Member
ervin z Member Since: Jul 31, 2019
1 of 8

hi,

 

i hired a freelancer and added a milestone of 1000$

 

the freelancer account was suspended but i can't cancel the 1000$ milestone

 

what happens when the milestone date ha expired, where does the money go?

 

how can i recuperate?

 

 

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Active Member
Sheikh Rezwanul I Member Since: Jul 31, 2019
2 of 8

what is the reason of your suspension?

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Active Member
ervin z Member Since: Jul 31, 2019
3 of 8

not sure what you mean

 

it's not me who got suspended, it's the freelancer i hired

 

i made it so the contract ended and requeted a refund but the system still didn't refund me. the freelancer's profile is removed as he got suspended.

 

now i'm stuck with a milestone still active due for tomorrow and i don't know where the money will go

 

 

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
4 of 8

Hi Ervin, 


The deposit you made for the fixed-price offer will automatically be refunded back to your billing method. To confirm, the refund was processed on 28-July, and should reflect on your account after 5 days. If this doesn't happen automatically, you can reach out to us here, and we'll assist you further.


-Avery
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Active Member
ervin z Member Since: Jul 31, 2019
5 of 8

hi,

 

the refund that was processed is only of 30$

there is still 1000$ left to refund but the freelancer's account is suspended

when i request a refund there's no select invoice option

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
6 of 8

Hi Ervin,

 

I checked this and looks like this amount also was refunded to you. A credit was issued for this amount and the Refund for it was initiated. You can check this under your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. If it still hasn't reflected on your account please reach back to us so that we can issue a trace for you.


Thank you.


~ Bojan
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Active Member
ervin z Member Since: Jul 31, 2019
7 of 8

hi,

 

i waited 6 business days but the money wasn't refunded back to my credit card. please help

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
BEST ANSWER
8 of 8

Hi Ervin,

 

One of our team members will reach out to you directly via support ticket to assist you with your concern. 

 

Thank you for your patience. 


~ Bojan
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